This is an average hotel at a good price in the most upscale district of Marrakech.
Luxurious feel in the lobby complemented by tea at check in.
My room, while perfectly fine had a problem with the door handle so they gave me a different room but this took some time. Replacement room was lovely, overlooking the pool (only 1 room on each floor overlooks the pool area; the others overlook the street). Bed was super comfortable and pillows were fantastic. Sheets, while clean and crisp, looked a little worn. Room was serviced daily - no complaints there. Bathroom was fine; a little worn out and the shower head didn't attach to the wall.
Pool area is nice and kept tidy throughout the day offering snacks and drinks (including alcohol - hurrah!). Prices are high but are on par with a European resort hotel.
My main gripe with this hotel is with their Wi-Fi; this was a working holiday for me between work trips and as such I needed a reliable connection for Skype, emails etc. I had contacted the hotel in advance and they assured me I'd be fine. For the first two days the signal was OK but went down a few times sometimes for no longer than an hour. No big deal. On the third day it just gave up entirely around 4pm and it wasn't back online until well after 5.30pm the next day. OK so everyone has tech difficulties. However, it was the manner in which the staff handled this which I had a problem with. They more or less told me that it was my equipment (I have a PC laptop and an iPhone) that was at fault, pulling out laptops in the lobby showing me a Google start page as if I was psychotic and fabricating the entire incident! Anyone at Reception I spoke to about it more or less ignored me until I got quite irritated and demanded further action or a refund so i could go stay in a different hotel. Eventually a "tech" guy came to my room and fiddled about with my computer (basically doing nothing) while a Junior Manager (the same one who continually thought I was making this up and more or less said so) looked on. They went away scratching their heads. Eventually, through no expertise of the techie, or myself for that matter, the connection started to work again. No idea why. However it was the way in which the entire matter was handled made me believe that if I had experienced other difficulties then the same sort of customer service would have been absolutely unacceptable. iPhone's data services don't work on the local phone networks so Wi-Fi is essential if you need to stay in contact.
Spa was nice with complimentary Hamman and Sauna. Massages were very expensive however.
Bottom line; have low expectations and be wowed. Leave your technology at home. Sofitel across the street is an amazing hotel with genuine WOW factor and is not that much more expensive. I'd pay the extra and stay there if you can afford the difference.
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- Also Known As:
- Hivernage Hotel And Spa
- Hivernage Hotel Marrakech