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“faboulous 2 nights.”

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Hivernage Hotel & Spa
Ranked #203 of 500 Hotels in Marrakech
Switzerland
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“faboulous 2 nights.”
Reviewed September 18, 2012

Four words..You will love it..where to start..rooms were awesome. the room was very clean even by european standards and the staff had beautifully decorated it for our welcome. I won't reveal the surprise but trust me you will be really wowed by a certain aspect of the welcome decoration. The location is very good. 10-15 min from airport, train station and the Medina. Also a casino and 1-2 clubs nearby where there is live music. The Hotel has multiple resturants and lounges. If you just want to be lazy you need not go anywhere. Their resturant, snacks bar, desert bar and the lounge is truly exceptional. The breakfast was excellent. They also have free access to steam bath,spa,fitness etc. Overall I was very pleasedd in my 2.5 days. Unfortunately all good things come to an end..but we will definitely return to this hotel when we will be in Marrakech again

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rony_rony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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519 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
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English first
Derby, United Kingdom
Level Contributor
163 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed September 13, 2012

The Hotel Hivernage has the most helpful staff I have ever experienced. the front desk helped me contact local tourist services, change my flights and secure reservations. The breakfast buffet was very good and the pool service and food were quite pleasing. My room was large, well furnished with a balcony overlooking the Medina.

Stayed October 2011, traveled as a couple
Helpful?
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 30, 2012

Went for a short break in August towards the end of Ramadan, and had a great time. The staff spoke a variety of languages and were happy to assist with arranging daytrips etc. The hotel complex is situated in a convenient central location, has a great pool and spa, and serves great food. For a short break in Morocco I would definitely head back there.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank djsc83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 4, 2012

We stayed in this hotel with a friend for 4 nights.

The hotel is located in a nice neighbourhood few minutes away from the hustle and bustle of the main square. Hotel décor was quite nice and the pool was lovely.

We however had a number of problems with the hotel:
The first room we got given was right next to the lift and was very noisy, lots of noise from people walking in/out and banging from floors below

We complained and got moved to a different room. Couple of problems with this room- firstly the carpets were extremely dirty, there was no wi-fi, the sheets had stains and holes and the rooms were not cleaned everyday. When they were cleaned, it was very rushed and a half job- carpets would not be hovered and sheets would not be changed. There was building work just outside the window and so we were woken up by loud banging from about 7am in the morning.

We complained about 4 times about the wi-fi before the problem was addressed, we did not get offered more help regarding the wi-fi so ended up sitting in the lobby till early hours of the morning to use the internet

Language barriers were quite a problem- some of the staff were very helpful with little English, whilst some especially the catering staff could not communicate even one word in English.
Breakfast was ok, not the best and got monotonous after a few days.

The best Part was the Spa! The staff and treatments were amazing. I would probably stay in a different hotel next time and visit the spa at Hivernage hotel.

The hotel did not have much information on tourism..any information available was in french

  • Stayed July 2012, traveled with friends
    • Value
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    • Service
Helpful?
2 Thank Jamila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
99 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed July 31, 2012

My girlfriend and I stayed for 5 nights after we moved from a nearby Riad that we had issues with. The Hivernage Hotel was quite good. Firstly the location is about 10-15 minutes walk from Jamaâ El Fna Square. You can easily get a small taxi but getting them to use the meter is difficult however most will take you for 10 dirham. The front desk staff that we had contact with especially Hassan and Hannan were very helpful. I was very impressed with Hassan's attention to detail, he assisted us on several occasions and exceeded our expectations. The rooms were of reasonable size but a bit dated, the air conditioning was great with such hot weather outside. The mattress sagged a bit, I think it was two singles joined together. Breakfast was a bit simple for a buffet, the chef cooking the omelette saved the breakfast. The pool was nice also. The other spa facilities and roof top we didn't use. I would stay here again due to the good service provided by the front desk staff.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south africa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 11, 2012

I cannot believe the poor reviews for this hotel.The staff ,from the general manager down, went out of their to be helpful and friendly.My young daughter loved every minute of the special attention she received.Breakfast was excellant as was the food, service and ambience in the main restaurant.Service at the pool side bar was quick ,efficient and friendly.Our room was bright and clean,the a/c worked perfectly as did the shower etc.The hotel location was excellant being a short and safe walk to the Medina and a 10 minute taxi ride to the airport. PS wife and daughter loved the Spa!

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthAfricaMarco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 29, 2012

Excellent breakfast.
Clean room
20min walking distance to jma el fnaa
Safe area.Near Airport
excellent spa.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ucl1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hivernage Hotel & Spa

Property: Hivernage Hotel & Spa
Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#112 Spa Hotel in Marrakech
#134 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech

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