We stayed here in November 2011 and were as disappointed as others who stayed here. Most, but not all, the staff were miserable looking and seemed disinterested in their jobs.
We were first shown to a twin, not a double room and thank goodness the room was changed. Dirty, stained curtains and a stale smelling room was changed to a double with a balcony with views over the Sofitel Hotel, (which I wish we'd booked instead) which was slightly better. Shame about the badly working shower and mould infested shower head. Not even the plug for the bath did its job and it took several attempts to get the shower to stay on.
The breakfast was pretty lousy and tedious after a few days with an egg 'chef' who needs to learn some basic skills. We had a pretty good meal in the restaurant on our first night, but with the huge choice of eateries available, we did not return for seconds.
There was a long and tedious saga of trying to organise an iron and board to be delivered to the room at the same time, but after two days of asking for and even pre-ordering the two items, the best we could get was just the ironing board. Then housekeeping came knocking at the door asking if we had the iron. I had to laugh at the ridiculousness.
The spa, although we were quite optimistic, was awful too. A long wait in a room curtained off with staff and clients running about was not the best start to the relaxation, then put in a tiny room each with barely enough room for the masseuse to feebly run her hands over you was not worth the money at all. Archie's masseuse was so bored with it all, she felt regular loud yawns were needed to add to the experience. Not worth the £150.00 we paid. Not worth a tenner.
It's in a good area with some great places nearby ( try the Comptoir Darna for a great night out), but it fails on nearly every level of service. Do not expect better than a 2* Hotel and stay elsewhere.
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- Also Known As:
- Hivernage Hotel And Spa
- Hivernage Hotel Marrakech