I am amazed at some of the reviews here, they really are not in line with our experience. We booked through Broadway Travel for three nights here including paying for transfer from the airport.
Initially our experience at the airport was good, finding our transfer minibus very easily. We were not expecting the journey to the hotel to take best part of an hour, driving into the middle of nowhere and with the driver clearly getting lost and having to do three point turns twice. It was dark and there are no signs to the hotel at all. It really was the worst journey I have ever experienced anywhere in the world. The driver was driving at 60 mph on totally unmade roads, and at one point my partner was literally thrown to the ground. Two young ladies who were going on to another hotel were clearly terrified. We arrived in a third world shanty town in the centre of which is the hotel. Minibus stopped and the driver stated you are here, just point to a dark stone staircase/alley.
So now to the hotel, I must admit the staff are very friendly, however sometimes they are more interested in serving the needs of the owner and his family who live on site and seems to spend every afternoon dumped in front of the TV, in what effectively is the restaurant and filling the space with his Gauloise smoke, who ignores everyone apart from the French.
There are claimed to be 4 bars, there is in fact only one that appears to have ever been opened, the rest were clearly dressed for the web site photos. So please don't expect a roof top bar or a bar at the pool. So getting a drink at the pool means a walk back to the restaurant.
The place is tired with great big cracks in many of the walls.
Having experienced the drive to the hotel, we did not venture out by road again, until it was time to go back to the airport.
Drinks are not cheap at £20 for the cheapest bottle of wine.
Rooms are very basic and dusty, with no TV or telephone.
If you are taking local money for tips, be warned the hotel claim they have nothing smaller than a 200 dirham note so you can't change to smaller amounts for tips. Well I am sorry, but I am not about to start tipping everyone what is effectively £20, which is what I think they thought would happen. Take a bag of £1 coins.
Wherever you look out from the hotel is just unfinished buildings and rubbish, its in a shanty town and this leads to a siege type feel about the place.
Good points are the staff, the pool (although could be cleaner) and the weather.
Having been to Morocco twice this is seriously not up to standard.
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- Also Known As:
- Kasbah Le Mirage Marrakech