We read a number of reviews about this hotel before booking and found most of them to be fair and accurate. We were prepared for the distance from Marrakech, but not the difficulty of getting beyond Marrakech without taking an organised tour. We took a lovely tour to the Ourika Valley which we would highly recommend, but when we investigated using public transport to go to other towns we found the timings pretty much unworkable. Be aware the isolated nature of the hotel means companies not used to travelling out to the hotel, may struggle to find it!
The hotel itself is pretty much as others have described it; clean and interestingly laid out. The staff are friendly and usually very helpful although there is evidence of a lack of training and once or twice we noted laziness.
Our only major complaint is the lack of concern regarding food hygiene and the local bird population! Breakfast food is set out buffet style - but is not covered, thereby allowing birds to freely fly in and help themselves - which they do frequently! We were extremely surprised no-one else seemed to have mentioned it in reviews before we went, and were very disappointed this issue was not dealt with when we complained to the hotel. Even though I covered items with clean plates, when fresh supplies where brought out they did not follow my lead - simply placing more uncovered food on the table. The waiting staff seemed to find it funny that customers should bother to chase the birds off. It would cost little in time or money to cover food with fly covers and I find it incomprehensible that the hotel don't do it. It is for this reason that I have marked the cleanliness rating down to average.
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- Also Known As:
- Kasbah Le Mirage Marrakech