We were sold two deluxe garden rooms, with an adjoining door, to suit our family. On arrival we were given two totally separated rooms - no good for a family! Were we meant our leave our five year old on his own through the night???? Turned out the airconditioning never worked in one room (after three separate call outs) so we all squashed into the one room. No refund no compensation. In fact, one reception staff in particular was worse than rude - she would have been fired elsewhere.
The cleaner harrassed us three times a day (at least), expecting her tip to grow bigger with each enfringement. As soon as she heard us opening our door, she would rush over - this was our holiday - we did not appreciate the hard sell.
The cleaner didnt bother to clean our floors - thick layers of dust. (Too much time spent stalking guests and not enough using the broom!)
The room without aircon was also a haven for mosquitos who flew in by the hundreds through the large gaps in the patio door design...45 degrees heat with no aircon and mozzies is what you expect in a jungle, not in a resort advertised as luxury
Towels - we were often left without any - a ploy to come knocking at the door during our afternoon relaxation?
My son didnt enjoy the childcare - he is not into singing songs and playing dress up - expect girls would prefer this sort of thing. So he stayed with us and we all were happier - thank goodness for the iPad! To get wi-fi you had to sweat in out the heat.
The pluses - great food, helpful and polite catering and bar staff. Food is important so this was our highlight.
If you are going - brace yourself for lower standards than advertised.
In short - not worth the money!!! Go elsewhere. (unless somebody else is footing the bill for you)
- Official Description (provided by the hotel):
- Marrakech is the Southern pearl, full of charm, mystery and bustle, at the crossroads of the Sahara and the High Atlas. The Club Med Village, set in Morocco's oldest palm grove, reflects the intimate aspect of the medina, fostering its way of life with its gardens, refined cuisine and warm welcome. The Marrakech architecture combines baked bricks, tadelakt, red ochre and colourful zellige, to create a relaxing haven to which you can enjoy returning after a stroll through Djemaa el-Fna square. ... more less
- Also Known As:
- Club Med La Palmeraie Hotel Marrakech
- Club Med Marrakech
- Marrakech Club Med
- Club Med Morocco