My husband and I stayed at this Riad to celebrate our first wedding anniversary. We opted for a deluxe room and asked to be picked up from the airport. We met a driver at the airport and arrived on the other side of the souk just by Dar Soukaina, where a member of the team named Aziz met us and showed us to the hotel.
Upon arrival at the hotel in the evening, we were offered tea and cakes and Aziz briefly went over a map giving a few tips, we dropped our bags in our room and went off to explore the Souks. About the room - the rooms are misleading in the pictures and made up better than what they are, there are no curtains around any beds for a romantic feel or vases with flowers as shown. The deluxe room is advertised with fireplaces, ours didnt have one but that was okay because it was hot so didnt bother asking about it.
There are no locks on the doors and I was not comfortable with this however there was nothing we could do. Luckily we did not have any issues with this in the end, just a psychological worry when leaving valuables behind. However, access to the actual riad is secure via a code so not anyone can wonder in. The location of the Place is just off a busy souk although dead and a little scary at night the area is safe. It is close to the square and some of the main
On our first night back after going out, we found the AC was not working, it was about 11:30 pm and nobody around to tell, the next morning I complained about it after having an extremely stuffy and uncomfortable night. The worker named Aziz came to our room a few hours after breakfast whilst my husband and I were getting ready to go out - he told us he will come back, we clearly told him we would leave and he could come in and check the problem with the AC but he insisted otherwise and said he didnt want to come in and disturb us. Later that night it was still not fixed to which Aziz blamed us for being in the room!! How ludacris! He claimed we had to wait until tommorow and we argued that we left shortly afterwards and he had the entire day to get it fixed! He didnt quite understand that it should be working in the first place! Anyway he agreed to change our room, however, this was to the other part of the riad across the alley.
The room he gave us was defo not deluxe, it was standard but when i questioned him about it he lied as if i was stupid and told me it was. I did not entertain arguing further.
On checkout we ended up paying more than advertised, we left our suitcases and went out to kill time. When we came to collect our suitcases we found Aziz there who we hadnt seen in a few days. He was the only member of staff there. He did not say hello, ask us if we needed anything or for a glass of water even, did not even say goodbye. He sat right infront of us and ignored us. Poor poor service. He let the whole place down. The rest of the staff were very nice.
The breakfast is repetative but nice. The wifi is Crap and you will find yourself in the lobby or near a window trying to connect. For what we paid we could have had something better that I am sure of.
- Official Description (provided by the hotel):
- Merely 10 minutes by foot from the famous Jemâa El Fna square, 3 minutes from the souks, in the heart of the prestigious Dar Bacha district and near a parking guarded day and night, Dar Soukaina invites the traveler in search of tranquility and of authenticity to savour the peace and refinement of a elegant old traditional ryad, in the heart of the medina of Marrakech. The discreet but thoughtful service of Omar and his team. ... more less
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- Also Known As:
- Dar Soukaina Marrakech
- Dar Soukaina Hotel Marrakech