We have stayed a long weekend at the Dar Rhizlane and had high expectations after the rave reviews here on Tripadvisor. Unfortunately, our expectations were not quite met.
However, good things first, the hotel is very nice, a beautiful old property with several nice touches. An extensive use of roses across the hotel, candles and arabic lights in the evening, nice smells everywhere.
We travelled with some friends and booked two deluxe rooms. We were surprised however that the two rooms were eventually part of a large suite with a shared living room. Even though it was nice, we were not told about it in the first place and certainly did not ask for it.
The rooms itself were fairly small, however with separate bath and separate extremely small toilet. The bed was very comfortable. Unfortunately, the room was completely overheated and the heating could not be adjusted. Despite a complaint and someone pretending and claiming to have fixed it, it stayed hot in the room which made sleeping difficult.
Even though there were a few good exceptions, the service in general was very slow and poor, in particular in the restaurant. I am understanding when the staff are under a lot of pressure but less so when they are chatting among each other and we have to ask three times for a drink. The food however was in general very good.
Since the hotel has no spa, we asked for a nice traditional hammam somewhere else. The hotel arranged it including pickup, it was called '1000 et un soin' and cannot be recommended. The place is in an office building about 20 minutes car drive away, hardly anything traditional about it, though the scrub in the steam room was good.
All in all, it would have been acceptable but for the price, there must be better!
- Official Description (provided by the hotel):
- Located at the heart of the Hivernage residential district, Dar Rhizlane stand as private charming house for those looking for peace, serenity and more importantly to see without being seen. walking distance from the ancient historical wall of the red city, Jamaa el fan square and the Koutoubia mosque, you can enjoy from both day and night life. Composed of 15 rooms and 5 suites in two different buildings one built in 1999 and one in 1942, separated by a great landscaping full of lemon, orange, palm trees as well as bassins you can relax in a human size pool and enjoy the magic light. For those looking for a culinary experience, you will be charmed by our Executive Chef Zakya who created over 13 years a real moroccan cuisine with a little twist making of your diner a real "carnival", not to mention that we use our own organic products from our own farm. What else! ... more less
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- Also Known As:
- Dar Rhizlane Marrakech
- Dar Rhizlane Hotel Marrakech