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All reviewsboutique hotelshared living roomlovely boutiquehivernage areastart hotelprivate gardenstunning hotelgeneral managerspa areafresh orangelamb taginepancakesmin walkbreakfast choicesa wonderful holidaylovely poolthe hotel manager
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Reviewed April 7, 2014

Just spent a week at the beautiful Dar Rhizlane and thoroughly enjoyed it. The gardens and pool area are stunning, our room was perfect (garden suite with its own little garden!) and the staff even lit the fire for us in our room when it dropped cold for a couple of days. I would have given this place 5 stars, but the restaurant let it down a bit. I know we shouldn't expect the world to speak English, but it was a real struggle ordering our food from the French menu, and I have to say the food was just okay and the service very slow. Other than this, the staff were very friendly and helpful and we would definitely go back. Highly recommended.

  • Stayed: March 2014, traveled as a couple
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1  Thank DFOUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
resa_darrhizlane, Directeur général at Dar Rhizlane, responded to this reviewResponded April 24, 2014

I wanted to thank you for sharing your comments with us! Attention to detail is our daily challenge and goal and we certainly realize that English speaking employees is a must, therefore, we have engaged in a program of courses for our front of the line employees with a short term objective.
With regards to the slow service, we have indeed faced some issues and identified the reasons. No excuse! Our target is Excellency to be at the expectation level of our guest.
We look forwards to welcoming you again,
With kind regards
Karim Fehry Fassy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

A good choice if you want an intimate boutique hotel with a lush garden that is not too far from the medina, yet avoids the noise and crowded hubbub of the old city.

Pluses: The hotel is in the residential Hivernage section just South of the old city (medina), a quiet neighborhood and the hotel's lovely exotic garden adds to the serenity. Yet the medina is only about a 15-min walk away or there is a taxi stand right outside the hotel. (The airport is under 10-min taxi ride.) Also a couple of good restaurants within walking distance. Just 17 units, so feels very cozy and private. Rooms are nicely decorated with local crafts and each has either a balcony or, on the ground floor, a private patio. Service for the hotel part was both friendly and helpful. Lunch and dinner food is excellent (the place started out as one of the city's premier restaurants before enlarging to a hotel). For breakfast, see below.

Minuses: The rooms are quite small. I was by myself and the only place I could open my suitcase was on the bed. Thank goodness for the balcony (I'm a bit of a claustrophobe). Room lighting is also very deficient, exotic fixtures but give little light. Fine in daytime, with ample light coming in through balcony doors, but if you like reading before bed better bring a reading light. The sole other minuses are for restaurant service and breakfast. While the lunch/dinner food quality is very high, the service is very slow and at times appears totally disorganized. Breakfast (included in room cost and generally served in the garden, which is very pleasant) is very simple compared to what other high-end Marrakech boutique hotels offer. Fine if you just want coffee with a roll and some fruit, insufficient if you want a solid meal before heading out to explore the city. And the hot beverages, by the time they got out on the buffet table, were never really hot.

Overall a lovely place for staying in Marrakech, but a few minor upgrades would make it superb.

Room Tip: Ask for room in the back block, above the restaurant: farther back from the street, so even quieter, and nicer experience of the garden.
  • Stayed: November 2013, traveled on business
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3  Thank Oushen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2014 via mobile

This boutique hotel is beautiful and intimate. Immediately when you walk in the gates, you are surrounded by a lush garden and ponds, and feel like you have entered an exotic world. The manager (owner as well?) is very friendly and helpful (and she seems really genuine). The staff (including those in the spa) are very well trained, professional and friendly. Even though it was a small hotel, there was always someone available even in the middle of the night.
The rooms are decorated in a traditional old style and are very cosy (living rooms with fireplaces) and warm. The garden in the back was also beautiful, with several glass "houses" where you could have a drink and relax in, on the nice plush couches.
The attention to detail is amazing; every night there were candles along the walkway and floating in the pool, cut roses on the tables, rose petals in the fountains and on the bed, perfectly folded blankets on the lounge chairs by the pool...
The only negatives were that the regular rooms were a bit small and there weren't enough shelves for your clothes. There also wasn't a "real" shower, just a shower head in the bathtub, making it difficult to take a shower. There was a fixture on the wall where you could hang the shower head, but then it would spray horizontally across to the other wall and not on you. Meanwhile, there wasn't a shower curtain so you were trying your best to not get the entire bathroom wet. Our heating system kept turning off (electrical problem?), but the staff would fix it every time we called, even at 3:00 in the morning.

Strong Recommendation:
Ask the hotel to arrange a guide for you. The guide picks you up from the hotel and brings you back, and shows you what you want to see, for little money (about €9/hour). It made everything Much easier. You are pestered less by people, you don't get lost (which is very easy to do with the many small streets and alleys in the Medina), you don't have to haggle with the taxi drivers, and you feel more comfortable.

Stayed: January 2014, traveled as a couple
1  Thank Ninodebalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2013

My boyfriend and I have just stayed at Dar Rhizlane for our last night in Marrakech. It delivered in that it is a stunning building with a tranquil ambiance, beautiful gardens and an amazing pool. It offers an escape from the madness of the Medina with the old and new cities within a 10 minute walk and the airport just 5 minutes away in a taxi. BUT I felt extremely let down that such a beautiful hotel could be so badly managed. We arrived at the designated check in time and were left in the gardens without explanation for over an hour before we could get into our room. One of the plug sockets in the room came away from the wall leaving bare wires. The breakfast was very dissapointing. Having been spoiled by delicious Moroccan breakfasts and excellent hospitality during our 8 days visit we were expecting great things however it was not a great start when the plates and cups were flithy, the coffee cold, there was no fruit, no eggs just 4 break rolls, some pancakes, jam and yoghurt. A massive let down for such a beautiful hotel to be lacking the ingredients of what makes a good hotel great.

  • Stayed: September 2013, traveled as a couple
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4  Thank 4April
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

In a city full of tourist traps this was a delightful discovery. Go wearing loose clothes and get ready to eat, the set menu is very filling but delicious. The meal is served at a leisurely pace so don't get impatient frantic city dwellers, just relax and enjoy the soft music and gorgeous garden. Service is charming adding road great experience

Room Tip: Set menu only
  • Stayed: June 2013, traveled as a couple
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Thank AlikiCurrimjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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