Let's put it in four words: Good hardware, bad software. The hotel is really nice, a beautiful garden, nice rooms (though some can be very small - go for the suites!). The quality of the food is really good. But the service is terrible: Tea arrives AFTER the breakfast, white and red wine is equally served at 28 degrees (horrible!), the rooftop of the winter-garden of the restaurant was full of leaves and was never cleaned during our stay, service at the pool is almost nonexistent. You can really feel the difference between arrogant management that is not interested and not client orientated and the underpaid staff that is not well trained. This hotel definitely needs a new service oriented management that puts the client first. The hotel is not cheap, and for this price you can expect more.
There is a ridiculously high fee for using the tiny hammam: 50 Euros per person. For the same price, go around the corner to Es Saadi Palace Hotel and you will find the best SPA in Marrakech - for the same price!
Don't expect showers in the rooms, they only have bathtubs.More
- Free Wifi