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“If they could only learn how to treat a guest.....” 3 of 5 bubbles
Review of Dar Rhizlane

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Dar Rhizlane
Ranked #109 of 511 Hotels in Marrakech
Certificate of Excellence
Brussels, Belgium
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“If they could only learn how to treat a guest.....”
3 of 5 bubbles Reviewed April 24, 2013

Let's put it in four words: Good hardware, bad software. The hotel is really nice, a beautiful garden, nice rooms (though some can be very small - go for the suites!). The quality of the food is really good. But the service is terrible: Tea arrives AFTER the breakfast, white and red wine is equally served at 28 degrees (horrible!), the rooftop of the winter-garden of the restaurant was full of leaves and was never cleaned during our stay, service at the pool is almost nonexistent. You can really feel the difference between arrogant management that is not interested and not client orientated and the underpaid staff that is not well trained. This hotel definitely needs a new service oriented management that puts the client first. The hotel is not cheap, and for this price you can expect more.

There is a ridiculously high fee for using the tiny hammam: 50 Euros per person. For the same price, go around the corner to Es Saadi Palace Hotel and you will find the best SPA in Marrakech - for the same price!

Don't expect showers in the rooms, they only have bathtubs.

Room Tip: Don't take the rooms on the first floor: you have to share the terrace with 2 other rooms!
See more room tips
  • Stayed April 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank thomasbrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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327 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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  • Spanish first
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English first
Leeds, United Kingdom
Level Contributor
117 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed March 14, 2013

The grounds are really beautiful, as is the dining area. The meal was sadly a bit disappointing. The Moroccan salads were probably the best course but the main course was sweet to the point of sickliness and very small. Despite not being overly busy, we did feel rushed as plates were trying to be taken away before we had finished. Overall it seemed over priced for the quality of feed received.

  • Stayed March 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GemmaK123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed December 29, 2012 via mobile

It is a shame I can not give this more than 3 stars and that is only because of the excellent interior design and decors and the pool area. It has a beautiful garden, classy and authentic decoration. It has the feel of an old mansion, which it was in some distant past and certainly feels like a special place. In fact, it looks like the place where one would expect flawless service and attention to the minute detail. But sadly it is not. The staff seems to have received no training at all other than showering us with "bon soir" at every step. They spoke very poor English, but even in French had a hard time following through and executing. The rooms were large and comfortable but had no heating. In the middle of the winter you do need it. Our rooms had no numbers on them. There was no lobby to speak of, so one little desk they had did not do the job well. Shower did not exist. You had to bath yourself with a loose shower head on a hose. No curtains, so place got soaked if you were not careful. No hair drier in the room though they kept claiming we had one. Slippers provided were for midgets. No WiFi in the room, or it was very poor. I had to go out to one of the sitting areas in the middle of the complex. Not even a LAN cable or outlet. Rooms and everywhere else in the hotel, like many other places in Morocco, were very poorly lit. Oh yes, the wake up call we asked came about an hour too late. We could not find instructions on the TV use and channels and the phone. Figured how to call another room, but could not reach to reception. Though there was CNN, a luxury compared with many other places in Morocco, that was it. Breakfast was sub par; had much better ones with much better service for a lot less in other places in Morocco. Though the dining was highly regarded by many, didn't have a chance yet to try it. Pool is heated and the area was very nicely arranged. Most rooms have a private terrace, which is a very nice touch. Location was nice, near some good stores and clubs. This hotel promises to be a great place to stay one day under proper management, but I can not say it is a good value today.

Stayed December 2012, traveled with family
Helpful?
1 Thank nyist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed November 6, 2012

Beautiful garden.. Amazing food... All the flavours of morrocan food in a modern cuisine style..Very good service and a wonderful oasis of calm.. One should not visit Marrakech without having dinner there..

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jean-marc b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed September 21, 2012

After several disappointing dinners in Marrakech we fortunately dined at Dar Rhizlane. It was wonderful, starting with the softly lit path from the street, through the beautifully decorated lobby to the lush garden dinning area with rustling palms. Food was beautifully prepared and refreshingly different from that offered by other upscale restaurants.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank robert60763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
129 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed June 20, 2012

This small luxury boutique hotel is an airy little piece of lush green paradise with a nice pool to relax in and enjoy the very hot sun. However, the air-conditioner in our friends' room did not work as well as ours did. The staff was friendly and accomodating. The bath tub didn't really accomodate a "shower" although you could rinse with the hand-held device. The gardens were well maintained and beautiful. The food was good. Good location and quiet rooms.

Room Tip: Ask for first floor if you don't like stairs. The elevator was slow and small.
See more room tips
  • Stayed May 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cottonelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
113 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed June 12, 2012

Only one night but really enjoyed the stay. Calm and peaceful with wonderful pool and outdoor area. Room excellent, so was the food and service. Needs good showers would be only gripe!
Fab location near to everything.

Room Tip: Get a view up top.
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank davidnhornby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dar Rhizlane

Property: Dar Rhizlane
Address: Avenue Jnane El Harti | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#40 Business Hotel in Marrakech
#52 Family Hotel in Marrakech
#60 Spa Hotel in Marrakech
#72 Luxury Hotel in Marrakech
#118 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Dar Rhizlane 5*
Number of rooms: 20
Official Description (provided by the hotel):
Located at the heart of the Hivernage residential district, Dar Rhizlane stand as private charming house for those looking for peace, serenity and more importantly to see without being seen. walking distance from the ancient historical wall of the red city, Jamaa el fan square and the Koutoubia mosque, you can enjoy from both day and night life. Composed of 15 rooms and 5 suites in two different buildings one built in 1999 and one in 1942, separated by a great landscaping full of lemon, orange, palm trees as well as bassins you can relax in a human size pool and enjoy the magic light. For those looking for a culinary experience, you will be charmed by our Executive Chef Zakya who created over 13 years a real moroccan cuisine with a little twist making of your diner a real "carnival", not to mention that we use our own organic products from our own farm. What else! ... more   less 
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Also Known As:
Dar Rhizlane Marrakech
Dar Rhizlane Hotel Marrakech

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