It is a shame I can not give this more than 3 stars and that is only because of the excellent interior design and decors and the pool area. It has a beautiful garden, classy and authentic decoration. It has the feel of an old mansion, which it was in some distant past and certainly feels like a special place. In fact, it looks like the place where one would expect flawless service and attention to the minute detail. But sadly it is not. The staff seems to have received no training at all other than showering us with "bon soir" at every step. They spoke very poor English, but even in French had a hard time following through and executing. The rooms were large and comfortable but had no heating. In the middle of the winter you do need it. Our rooms had no numbers on them. There was no lobby to speak of, so one little desk they had did not do the job well. Shower did not exist. You had to bath yourself with a loose shower head on a hose. No curtains, so place got soaked if you were not careful. No hair drier in the room though they kept claiming we had one. Slippers provided were for midgets. No WiFi in the room, or it was very poor. I had to go out to one of the sitting areas in the middle of the complex. Not even a LAN cable or outlet. Rooms and everywhere else in the hotel, like many other places in Morocco, were very poorly lit. Oh yes, the wake up call we asked came about an hour too late. We could not find instructions on the TV use and channels and the phone. Figured how to call another room, but could not reach to reception. Though there was CNN, a luxury compared with many other places in Morocco, that was it. Breakfast was sub par; had much better ones with much better service for a lot less in other places in Morocco. Though the dining was highly regarded by many, didn't have a chance yet to try it. Pool is heated and the area was very nicely arranged. Most rooms have a private terrace, which is a very nice touch. Location was nice, near some good stores and clubs. This hotel promises to be a great place to stay one day under proper management, but I can not say it is a good value today.
- Official Description (provided by the hotel):
- Located at the heart of the Hivernage residential district, Dar Rhizlane stand as private charming house for those looking for peace, serenity and more importantly to see without being seen. walking distance from the ancient historical wall of the red city, Jamaa el fan square and the Koutoubia mosque, you can enjoy from both day and night life. Composed of 15 rooms and 5 suites in two different buildings one built in 1999 and one in 1942, separated by a great landscaping full of lemon, orange, palm trees as well as bassins you can relax in a human size pool and enjoy the magic light. For those looking for a culinary experience, you will be charmed by our Executive Chef Zakya who created over 13 years a real moroccan cuisine with a little twist making of your diner a real "carnival", not to mention that we use our own organic products from our own farm. What else! ... more less
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- Also Known As:
- Dar Rhizlane Marrakech
- Dar Rhizlane Hotel Marrakech