I stayed in Tropicana for 6 nights as part of a holiday package. Not sure if that had anything to play to my experience, but I must say that the biggest let down in our entire Marrakech trip was the hotel. I stayed here with my wife and 2 children (aged 3 and 5).
The rooms are very basic, was only cleaned twice during our period of stay. You are not allowed to bring in any food into the room, which is quite rubbish given that the hotel does not provide a room service and it is not quite easy to always smuggle in food/water when you are travelling with kids.
On the first day of my stay, my mobile was stolen from room while I went down with my family for breakfast. The staff was absolutely not cooperative, and the manager who came along with me to check the room kept blaming my memory for thinking that the mobile was stolen from the hotel. Since then, we have been locking every single item into our luggage bags, lest it not be stolen again.
Breakfast is a joke - The menu is very repetitive. The orange juice provided is just TANG and for the days that we tried the dinner we were absolutely horrified with the experience. The menu card was a piece of paper photocopied from something handwritten. The charge per person was 160 MAD, and the food was absolutely hopeless. It is worth taking a taxi to better restaurants or walking up to the nearest cafes outside the hotel for dinner.
I remember reading on one of the reviews that this place does not have a kettle. I would like to reiterate this here once again - there is no kettle and no way of getting a bed coffee if you are used to one!
We have just returned from our trip - so as you can imagine, the timing was not quite suitable to use the pool. However, even when we did attempt to use it, there was absolutely no guidance available - in the rooms there were leaflets warning us not to use the towels from the rooms, and near the pools there was no one available at about 3pm, and the reason we were provided was that the person was on vacation or had left early!
I believe this hotel should be stripped off of its star rating. Yes, it has the space and provision for the grandeur. But there is absolutely no drive either from the management or the staff to provide you an experience that is 4 star or even good quality!
- Official Description (provided by the hotel):
- Hotel Tropicana is a four stars Hotel located in the heart a magnificent garden. The hotel is 5 minutes from the hand attraction of Marrakech.- 144 spacious rooms with bathtub and balcony- swimming-pool, mini-club- restaurant, piano-bar, snack bar- Spa with traditional hammam- TV, phon, WI FI, air conditioned, safety box- ShopsThe Tropicana has place where each will find his own relieving environment. ... more less
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- Also Known As:
- Tropicana Hotel Marrakech
- Tropicana Hotel Paladien