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231 - 236 of 712 reviews
Reviewed May 14, 2010

Nice hotel spoiled by the attitude of the staff - stuck here due to volcanic ash crisis and disappointed by bouncer at door who stopped us bringing water and food into the hotel. They were not even wiling to loan us a pen at reception to fill in arrival details. Have already complained to Exodus (tour operator) about our treatment. Arrived here after 5 days in Sahara and Atlas mountains to be greeted by unhelpful staff who clearly did not like our walking boots or rucksacks. Room on first floor was awful - so noisy might as well have camped out in the street. Was charged to use internet and hurried along 40 mins into session, even though we paid the full amount for an hour and been given no receipt. My advice is choose a cheaper hotel from the lonely planet guide and enjoy the true hospitality that all Morocco has to offer. Marrakech is better than this mediocre hotel so don't waste your money. Amazingly this was the only low point in an otherwise fantastic excursion to this wonderful, vibrant country and city.

  • Stayed: April 2010
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Thank Jill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2010

Despite being stranded in Marrakech due to the volcanic ash the hotel staff were not at all understanding and instead quite rude. My friend and I were stopped from leaving the hotel one morning as the manager demanded we pay or be thrown out despite the fact our tour company had already arranged payment. The manager refused to ring England to confirm this and was incredibly rude towards us. The door man was rude every day and they confiscated bottles of water you tried to take in to the hotel! Also very funny about their carpets, moving out bags off them while we were waiting for our transfer to the airport (they were rude about this too just picking up bags and moving them). The only exception to this was the incredibly friendly chamber maids who enjoyed practicing their English. Also, of note is the hotel is a 40 minute walk from the main square.

  • Stayed: April 2010, traveled with friends
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Thank littlemissgeography
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2010

The hotel is very impressive on entry, lovely foyer and pool area. Based on this first impression I had high hopes. However once you leave this pristine area things go downhill.

The rooms are reasonably spacious however the air-con fails to work after about 5 seconds of air, in Morocco you can imagine how necessary air con is. There is no telephone in the room, no hotel or local area information and apparently the fridge is just for decoration as it isnt plugged in.

The location is good in terms of accessing the train station but thats about the only benefit. Quite a way from the Souk/Square and other attractions and trying to find your way back is quite a nightmare. I asked no less than 8 people for directions, half of which had never heard of it (including 1 taxi driver, 1 police officer and 1 other hotel receptionist). One kind gentleman trying to help me even called the hotel for directions and was told something completely different to the correct route.

On a more positive note, there was one young man working in the reception area who was very well mannered and pleasant doing his best to help out. The rest of the staff would do well to follow his example.

Would I recommend this hotel to a friend...... no, you could do much better. Dont be misled by pretty exteriors.

  • Stayed: April 2010, traveled with friends
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Thank MadeInOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2010

We had a superb 4th floor room with TV, fridge and balcony overlooking the garden/pools. Immaculately clean even pools and garden were cleaned every day. We stayed Bed and breakfast which was ideal breakfasts were good with plenty to choose from, cheese, tomato, cucumber, lettuce, boiled egs, pancakes, jams, lots of bread, tea/coffee/juice and yoghurts. Hotel policy is no own food or drink in the rooms - respect this as it is their rule, however, we kept our alcohol in our suitcase and had a drink before we went out in the evening - also snacks can be kept in your case. This 4 star hotel deserves 4 stars. There is also a sauna, hamman. gym and massage room. Ask for a quiet room if you are a light sleeper, their rooms overlook the road or the gardens. There are 2 swimming pools, a sun terrace to use on the roof garden that's if you want to bake yourself in the sun all day - not recommended though the sun is very hot - a couple of hours by the pool is all you need. Location, it's about 45 minutes walk to the medina - catch a 3/8/14 bus to the medina if you don't want to walk just turn left out of hotel, cross the busy road and wait for the bus - it's 25pence!!! Be prepared to stand as the buses are FULL - just enjoy the experience and soak up the atmosphere after all you are in Marrakech. The petite taxis around the city are about 30 Dhrams a trip (£2.40) I do not understand the bad reviews I've read about the Meryen if you need something all you have to do is ask and the staff will provide within minutes, ie more loo rolls, towels etc. On arrival if there are only 2 of you get a petite taxi (about 150 Dhrams the Mercedes are 200). We had a problem with a Mercedes driver who would not let us get a petite taxi we eventually agreed on 180 Dh with him - this should not have happened - if you have a problem go back into the airport and ask the Police to sort it out for you. We felt very safe (2 ladies) in Marrakech, the local people were very helpful and came to our rescue several times when they saw us standing at a roundabout or junction with our map in hand wondering which way to go. If you do have a problem anywhere just shout Police as there are plain clothed tourist police everywhere and they will sort things out - it is a very safe place. The square in the medina changes hourly, visit during the day then visit again in the evening - it's incredible. At 4pm the food stalls set up and there are 10's of thousands of people wandering, eating and enjoying themselves. The souks are fantastic - shop till you drop - there are thousands of different shops - if you see something you want buy it - you may never find the shop again - it's fun. Pay about 30-40% less than they ask however there are some chances so be aware of what you think the value is - look around before you buy. They all want to sell to you but if you don't want it just say no!!! It's out of the Eurozone and therefore amazingly cheap - on the last night in the square I had soup/salad/olives and sauces with bread and mint tea it was £1.25p. Most places are alcohol free - it's Muslem!
We would certainly stay again and recommend this hotel - it's very reasonable and very very good value.

  • Stayed: March 2010, traveled with friends
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1  Thank harakihols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2010

Hotel Meryem where can I start, My family stayed here for 10 days as mothers day present. Nice Hotel very clean and well looked after. We were given a small room first after having booked for over 2 months so we were a bit annoyed and there was a maid cleaning this room as we went in so you can imagine I was expecting the worst,however I was nicely surprised the following day we were given a family room. The service is very good,there a high standard of cleaniliness, the staff are very friendly. The only genuine criticism is the food is quite average to say the least. It is quite monotonous and boring.You have to look at the price and realise that somewhere something has to give and they compromise on the food. If you go to this hotel, go for bed and breakfast then you will be very happy. Breakfast consists of croissants,boiled eggs,bread,coffee,tea and freshly made pancakes with some excuse of orange juice. Food is mainly rice,pasta and couscous which has no taste whatsoever and the salad is basic. It is not for families our 2 and a half year old was so bored ther is no play room and no entertainment in the hotel. Marrakech is vey busy and the roads are packed with no consideration for pedestrians.We went looking for the sun and we were not disappointed as it was very warm between 25 and 30 for this time of the year, We choose not to do trips as the baby cannot tolerate long trips,people who have been to some of these trips recommend highly but they are wholeday trips.Overall It was a good experience better than staying in this weather. If you go then have an open mind and dont expect too much then you will be okay. I forgot to mention it is a short walk from the main street and there is alot of nice trendy cafes with Wi Fi and the restaurants outside are also good and not expensive. Ignore the fact that you have some beggars around as there is a degree of deprivation but the place is very safe you can walk anytime and not worry even for ladies alone there is no problems.There is loads of hotels in the area ranging from 5 stars to 1 star you will get what you pay for and also be realistic as sometimes we forget that if you pay little you should be willing to compromise too. Go on and give yourself a break out of ten for this holiday I would give it a seven............. but for meryem 45 pounds for 2 adults and a child half board is value for money. Shop around as websites like Kayak,holiday republic,opodo,rate rooms have varying prices.Enjoy : )

  • Stayed: March 2010, traveled with family
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1  Thank Sau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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