When we were leaving the hotel, the chubby receptionist told us we had to pay local taxes. As our flight was leaving in 1,5 hour we were kind of in a hurry. Firstly he commented that it was not much and it was only 165 MAD. We didn't know about the taxes, so we were arguing with the receptionist about the taxes, because this wasn't communicated to us through the Groupon deal we made. To save time I tried to withdraw some cash at the atm at the hotel, but it didn't respond to my debit card, whilst I had enough money on the card, even showing it through my app to the receptionist, but he said that I was out of money, and the same goes for my girlfriends debit card. Then the receptionist told us that he could show us that we had to pay tax if he could see the Groupon-voucher, so we printed it out for that rude guy. Our voucher stated that we had to pay all our expenses to Holidaybooked, which was the initiator of our deal with Groupon and not to the hotel. To prove himself right he showed us a French Groupon deal which stated that the tax should be payed at the hotel. This didn't made sense to us, because we didn't buy a French Groupon deal, but a Dutch one and ours didn't state the tax paying part. When we tried to leave the hotel, the receptionist tried to stop us, by pulling my girlfriend's (!!) suitcase and blocked the door and started pushing us. He even called security. This went on for a couple of minutes, but as time was passing by, the only thing I wanted to do was catch our flight, of which they didn't bother anyhow. So I tried to pay it with my credit card and that succeeded. In the end the 165 MAD was suddenly 132 MAD. After this we went straight to the airport and we were almost to late for our flight, when sitting in our cab we noticed that my girlfriend had a scratch on her hand. See picture...
- Official Description (provided by the hotel):
- Located in central Marrakech, this hotel is a 10-minute drive from the famous Jamaa El Fna. It features an outdoor pool and a heated, indoor one, a sauna, a fitness room and hammam. An airport shuttle is available upon request. Most of air-conditioned rooms and suites have a balcony features in each one. Some of the rooms offer a hot tub, a four-poster bed and a marble bathroom. All of the rooms have satellite TV. Le Mont-Royal restaurant serves international and Moroccan cuisine. Sample cocktails on the Imperial Holiday's rooftop terrace with panoramic views over Marrakech. Relax in The Niagara Falls pool-side bar or enjoy the on-site entertainment. The 24-hour reception hotel is a 2-minute walk from Marrakech Plaza shopping centre. Menara Airport is a 15-minute drive away and an shuttle is available upon reservation. ... more less
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- Also Known As:
- Imperial Holiday Marrakech