My friends and I stayed at this hotel for 7 nights, on a half board basis. We were all sadly disappointed with the hotel and the staffs. I travel 3 times a year and this is the first time I have put negative reviews.
The lobby was fine. The Receptionist was oblivious and bored of working. She tried to charge us £90 (GBP) for City tax, until my friend complained and refused to pay. Her colleague then intervened and informed us that the receptionist had quoted incorrectly. It was actually £28 in total for 7 nights.
The food was terrible. The dinner was limited to four dishes and the same or similar food was served every day. There were 2-3 types of salads served.
There is a catch if you book half board; namely that you have to pay for each time you buy a beverage, even though you’ve booked half board. The cost of a glass of coke was £2.
The dining area looked tired and the table clothes were tired too. The chairs near the pool were broken or tacky.
The breakfast was ok. But if you want hot food then there is a separate charge. We were not informed of hot food, however upon querying, we were informed of this. So there are no omelettes unless you wish to pay.
We wanted a map, they had none!
The Staff were ok, except for the receptionist. She was moody and unhelpful, but this did not bother us. it seemed she was tired of doing her job. They do not fully understand English, so this was a bit of a pain!
The hotel charges you for everything that is extra. I.e., if you ask them to make a call to the transfer company, they will charge you; Even if this is as little as 10 Dirham. If you ask for the keys to the safe, it costs 25 Dirham per night.
The lift is dangerous. We were stuck between the second and third floor for a short while. When we raised this with the receptionist, she behaved as if it was normal!
The walls in the rooms are so thin that even if you are speaking in a normal tone, the guests next door could hear clearly. All the noise from outside could be heard!
The bathroom looked terribly tired. The shower just about worked. The bath was old and the shower curtains were dying! The room was far too basic. The balcony...well if you even call that a balcony, was tiny! The balcony door did not lock at all.
The only two good things about this hotel were the swimming pool area and the fact that it was not far from the Jamaa el Fena!
Only book this hotel if you do not intend to stay at the hotel a lot!
- Official Description (provided by the hotel):
- Located in central Marrakech, this hotel is a 10-minute drive from the famous Jamaa El Fna. It features an outdoor pool and a heated, indoor one, a sauna, a fitness room and hammam. An airport shuttle is available upon request. Most of air-conditioned rooms and suites have a balcony features in each one. Some of the rooms offer a hot tub, a four-poster bed and a marble bathroom. All of the rooms have satellite TV. Le Mont-Royal restaurant serves international and Moroccan cuisine. Sample cocktails on the Imperial Holiday's rooftop terrace with panoramic views over Marrakech. Relax in The Niagara Falls pool-side bar or enjoy the on-site entertainment. The 24-hour reception hotel is a 2-minute walk from Marrakech Plaza shopping centre. Menara Airport is a 15-minute drive away and an shuttle is available upon reservation. ... more less
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- Also Known As:
- Imperial Holiday Marrakech