What can I say about my week long stay at the The Dwaine Hotel? Well it was not what I had expected. There were several factors which made my stay here terrible.
I went on a half board basis and the food looked unhygienic and was diabolical. There was no variation - Breakfast and Dinners.
For the full 7 days, the bread rolls, cake slices and pastries were all stale.The orange juice was not fresh. There were million of small black flies on the orange slices, bread products and stale pastries – YUCK! A chef was making ommelettes which were oily and absolutely disgusting!
For Dinner, I was extremely disappointed by the lack of Moroccan cuisine. For the whole week, they had the same cous cous dish, a fish and chicken dish which were both undercooked, sauted vegetables, soup which looked unappertising, salad accompaniments and similar disserts both covered with small black flies. Several nights, I felt ill and could not have a good nights sleep. Half way through the holiday, I had to abandon these meals and instead resort to eating cereal bars, crisps and chocolate bought from the local supermarket. What a waste of money!
I was shocked to see that they were stray cats in the restaurant area. I did alert the staff to remove them on numerous occasions. However, they always left the doors open and the cats kept coming back into the restaurant area.
Rooms and Cleanliness
You could not fault the room size. However, the bed sheets looked as if they had never been washed or changed. There was also a lack of English TV channels.
My room was also situated where I constantly heard construction work taking place and dogs barking keeping me up for most nights.
The staff were incompetent. Prior to our departure date i.e. 2 days in advance, we had asked them to book a taxi to take us to the airport on time. However, they had booked it for the wrong time and we were worried that we were going to miss our flight.
This hotel was definitely not the standard of any 4 star hotels which I have previously stayed in nor is it good value for money.
I would sum up my stay at the Dwaine hotel as being unpleasant and stressful. I will certainly not be staying in this hotel in the near future!
- Official Description (provided by the hotel):
- Recently built, our four star establishment welcomes you with its typically Moroccan decoration. Its warm lines and colours, mixing Zellige Fassi, marble and mosaics, offer to the traveler a haven of peace, combining oriental charm, great comfort and wellness. The kindness of the personnel welcome you as well as the delicate smell of the mint tea which is offered to you upon your arrival already launches you in a feeling of relaxation. Your stay will be unforgettable. ... more less
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- Also Known As:
- Diwane Hotel Marrakech