My husband, son and I stayed at Riad Kniza for 6 nights this last July. We have lived in and traveled to many places, and there are few hotels where hospitality reaches these heights. The staff, front desk personnel and tour guides were all extremely polite, well-informed, patient and considerate. No matter how many times we asked for assistance, had a special request, needed a tour book or laptop loan or simply wanted yet another tray of their excellent mint tea with pastries, their response was always friendly and efficient. My husband and I would many times wake up early to take a stroll or shop in the Medina, leaving our teenage son sleeping-in until late in the morning. No matter at what time he awoke, the Kniza staff would invariably make his breakfast available to him and take it to his room without even mentioning the fact that breakfast service was long over. Their hospitality in fact went beyond our stay in Marrakesh. A few days ago (almost 2 months after we visited them), I asked for their help to obtain tracking information I was having trouble getting from a carpet supplier that was to have sent my purchase to the US. Kamal, the hotel Director, was kind enough to contact the supplier for me and, undoubtedly thanks to his intervention, I finally got my purchase sent and tracking number provided. You do not find this level of assistance anywhere I know.
Physically staying at Kniza was also a fantastic experience. The rooms are beautifully decorated and comfortable. The whole feeling inside the Riad is of elegant tranquility and simple beauty. Its location is excellent and easily connected to transportation services and main attractions. We hope to again visit this wonderful place.
- Official Description (provided by the hotel):
- This perfectly located 18th-century riad has been in the Bouskri family for almost 200 years and offers the complete package of traditional architecture, authentic furnishings, exquisite cuisine and, above all, overwhelmingly hospitable service. The owner, Mohamed Bouskri, having been a guide for the rich and famous for 34 years (Brad Pitt, Nicole Kidman, former US presidents and others) is a mine of information and is always glad to share his knowledge and passion of Marrakech. ... more less
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- Also Known As:
- Riad Kniza Marrakech
- Riad Kniza Hotel Marrakech