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La Sultana Marrakech
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Reviews (1,260)
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Reviewed May 1, 2014

This is the second time I have stayed at La Sultana in Marrakech. I must admit that the staff ensure the stay is amazing every time. The rooms are unique and beautiful. The service is exceptional. Since the hotel is smaller and more intimate, the service is very personalized. The front desk and concierge provide excellent tips on where to go and how to go around the city. The staff at the restaurant are friendly and helpful. Saida and the entire team at La Sultana always ensure the stay is enjoyable and memorable.

  • Stayed: December 2013, traveled solo
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1  Thank SD1andonly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2014

Excellent welcome in the Sultana, restaurant is delicious, food at the top, and quiet and fantastic area. We spend 4 wonderful days. Riads are really very nice and the personal is discret and always "smily". To summ, Sultana is a real top Riad.

Room Tip: Wonderful and quiet, service at the top. Rooms are
  • Stayed: April 2014, traveled with family
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Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

If your looking for a riad style smaller hotel but with facilities within the walls/scruffiness of the old city as opposed to the large modern hotels in the newer well laid out part of town then La Sultana meets this requirement though it is expensive. It is has a number of different riad style covered courtyards plus an indoor pool/inside dining area as well as rooftop terrace dining/drinks and soak pool. It also has a spa and a pc lounge. We dined out at other top restaurants in town so cant comment about the food but Saida especially and the front desk staff were excellent and extremely helpful. Housekeeping Staff and kids outside hotel entrance could be a bit noisy in the morning when we were trying to sleep late.
Marrakesh itself
The old city is very busy-we stayed 3 days but felt it could be done in a full single day to get the experience ie souks which are endless sheds of various objects mainly tat and old palaces/religious school all of similar design without any furnishings ie walls/floor/ceilings only but cheap to enter. Remember that the call to prayer occurs at 530am. We had a hot air balloon flight with Marrakesh by air to see sunrise over the atlas mountains and that was excellent though doesn't actually travel much distance.

Room Tip: we were on the 1st floor
  • Stayed: April 2014, traveled as a couple
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Thank PaulinDorridge87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014

LaSultana Marrakech is comprised of a cluster of four beautiful large riads. Its French owners - or someone - looks like they had fun decorating the place with brocade curtains, heavy carved wood doors, marble floors, over-sized silver and pottery tea pots, lovely blue and white tiled courtyards. The decor is whimsical; a blend of Morocco meets rococo meets Victorian mansion meets African safari.
But riads seem too small to over-decorate with heavy furniture. I don't get why hotels in Marrakech want to infuse the African theme. For one there are no lion, buffalo or giraffe left in Morocco. The African art doesn't seem to work with a decor that seems to strive for sumptuous elegance and so comes off as gimmicky.
The Hammam was incredible (ask for Helen) but the massage so-so.
Food generally good if inconsistent. I thought the European dishes were better than the Moroccan.
LaSultana is meant to be a five-star hotel, but the service is two star at best. I paid 500 dirham ($60) for a room service dinner with no wine - the risotto was delicious - but it was delivered on a tray with no drinking glasses. The plastic water bottle with a torn label was lying on its side.
Butter is served in cheap little plastic tubs.
There's a lovely dining area on the roof but in case it's cold and windy there are no other dining areas.
The rooms - three categories. The least expensive is way too small and the most expensive ridiculously large with two rooms, a living area you never use. The Queen size room is the best value but they seem booked up early.
My last day I asked reception to arrange a car to take me to Tangiers. The manager beamed and gave me a quote that was $200 over an amount for a similar car I wound up arranging for myself.
The hotel is clean, well-tended and tranquility pervades.
The staff was friendly and accommodating. But, for me, a five star hotel is not just about decor and a smiling staff.

Room Tip: Queen size facing inner court yard to avoid screaming neighbors.
  • Stayed: April 2014, traveled solo
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3  Thank AliceinMaasailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

This is our 2nd time in Marrakech, weve stayed at the 4 seasons which is amazing but we decided to extend our stay and the 4 seasons was full so we found this little gem!
On arrival, i was a wee bit thrown by the entrance and a bit apprehensive as its on a random market street with an abundance of mopeds and stalls but..... wow! First impressions are most deceiving...
This lovely wee boutique hotel is so quirky, but un a very Moroccan chic way.
The staff are so attentive and lovely, our room is very Moroccan, a wee bit aladdin esque but very stylish with it.
The food is fabulous but our 1 down fall is the breakfast... if you love croissants, bread, cheese and eggs, lovely but itd be nice to have more options, small smudge on the perfect score id give this place.
My high point was when i asked the lovely lady from the spa (who came round as we were sunbathing)
She was an absolute legend and managed to arrange the manicurist to come and do my hands and toes in the sun... amazing service.
Another small detail is that there is a slight lack of pools, we've spent most of our time on the lovely flowery, tree lined roof but there is only a tiny 4x16(ish) plunge pool.
There is a slightly larger pool downstairs but i cant comment as i never got there.
All in all... a fantastic few days, definitely worth checking out if youd like a wee taste of marrakech x

  • Stayed: April 2014
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Thank Zoe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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