LaSultana Marrakech is comprised of a cluster of four beautiful large riads. Its French owners - or someone - looks like they had fun decorating the place with brocade curtains, heavy carved wood doors, marble floors, over-sized silver and pottery tea pots, lovely blue and white tiled courtyards. The decor is whimsical; a blend of Morocco meets rococo meets Victorian mansion meets African safari.
But riads seem too small to over-decorate with heavy furniture. I don't get why hotels in Marrakech want to infuse the African theme. For one there are no lion, buffalo or giraffe left in Morocco. The African art doesn't seem to work with a decor that seems to strive for sumptuous elegance and so comes off as gimmicky.
The Hammam was incredible (ask for Helen) but the massage so-so.
Food generally good if inconsistent. I thought the European dishes were better than the Moroccan.
LaSultana is meant to be a five-star hotel, but the service is two star at best. I paid 500 dirham ($60) for a room service dinner with no wine - the risotto was delicious - but it was delivered on a tray with no drinking glasses. The plastic water bottle with a torn label was lying on its side.
Butter is served in cheap little plastic tubs.
There's a lovely dining area on the roof but in case it's cold and windy there are no other dining areas.
The rooms - three categories. The least expensive is way too small and the most expensive ridiculously large with two rooms, a living area you never use. The Queen size room is the best value but they seem booked up early.
My last day I asked reception to arrange a car to take me to Tangiers. The manager beamed and gave me a quote that was $200 over an amount for a similar car I wound up arranging for myself.
The hotel is clean, well-tended and tranquility pervades.
The staff was friendly and accommodating. But, for me, a five star hotel is not just about decor and a smiling staff.
- Official Description (provided by the hotel):
- Near the Royal Palaces, La Sultana is over a combination of 5 riads. Featured in Elle Decoration for its gorgeous interiors, this member of SLH is a stylish retreat set in flower-filled courtyards. Elegant and sophisticated, each of the individually decorated rooms and suites captures the essence of old Marrakech with vaulted ceilings, antiques and objects d’art. Guests can also enjoy the spa, an outdoor heated pool and a fantastic roof-top terrace. ... more less
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- Also Known As:
- La Sultana Marrakech Hotel Marrakech
- Hotel La Sultana