We are Marrakech lovers and Morocco lovers in general, therefore we spend the second short holiday this year at our beloved country. This time we booked in LS based on the feed back from TA travellers, whilst our earlier stay was spend at Riad Idra.
Overall LS is a very good hotel which offers the std comfort of a 5* rated hotel but it misses that extra level of genuine engagement of the staff: the terras could be a wonderful place but the staff for whatever reason forgets to pamper the hosts with some genuine friendliness and hospitality. From a 5* hotel you should expect with the limited number of tables, what yr guests drink or with how many people they are so table can be dressed accordingly. Here it was like every day was a new day for the waiters and we missed that personal approach which we experienced at some other hotels of this price range.
It has to be said that all other staff is extremely friendly and even if we had an smell issue in our room the manager without hesitation offered us to change room and to do all moves themselves. Really appreciated.
So overall we really appreciated the hotel but not enough to return as it missed that Small Luxury Hotel personal touch.
- Official Description (provided by the hotel):
- Near the Royal Palaces, La Sultana is over a combination of 5 riads.Featured in Elle Decoration for its gorgeous interiors, this member of SLH is a stylish retreat set in flower-filled courtyards. Elegant and sophisticated, each of the individually decorated rooms and suites captures the essence of old Marrakech with vaulted ceilings, antiques and objects d’art. Guests can also enjoy the spa, an outdoor heated pool and a fantastic roof-top terrace. ... more less
- Reservation Options:
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- Also Known As:
- La Sultana Marrakech Hotel Marrakech
- Hotel La Sultana