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“Service from the heart” 5 of 5 bubbles
Review of La Sultana Marrakech

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La Sultana Marrakech
Ranked #29 of 511 Hotels in Marrakech
Certificate of Excellence
San Diego, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Service from the heart”
5 of 5 bubbles Reviewed March 13, 2013

Me and my wife just came back from a Honey Moon in La Sultana. The hotel is beautiful, the rooms are great, the service is friendly, the food is good and as honey moon guests we have received great extras but above all management was remarkable, especially Saida who made sure that every moment of our stay will be pleasant and enjoyable from recommending the right spa treatments to great town tours. Thank You

Room Tip: If you can afford it upgrade your room.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tourist858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,013 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
South Coast
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed February 28, 2013

We stayed here for two nights in February. The hotel is beautiful, whichever part you stay in is highly decorative. There are several courtyards and our room Camélion opened onto the largest where the swimming pool is and also the restaurant for breakfast and dinner. This had one great advantage. In the afternoons after we had visited the Medina there was never anyone at the pool. With the pool just outside our room it was like having our own private pool!
Our room was very nice with some exquisite Morrocan details although I found a little small. The bath was quirky and the bathroom was lovely with a variety of lighting. The bed was sooooooo comfortable and huge. Lighting in the room was atmospheric and innovative but it lacked the odd lamp here and there. There was a desk but absolutely no lighting at that end of the room. For a new hotel we found the lack of sockets irritating. We couldn't both charge our phones at the same time and all sockets were inaccessible except one in the bathroom.
Breakfast was really nice, an array of juices, cereals and breads and things on the breakfast menu we have never been offered before or even heard of before. The cooked food you order is delicious, hot and arrived quickly. Breakfast service was really excellent.
Dinner? Dinner was strange. Service seemed slow and underwhelming although always polite. The food was a little bland and the style inconsistent considering there was only one menu. One evening our main courses really made us laugh. My plate looked like I was eating in a Michelin starred restaurant - a plate of neatly arranged food equal to any fine dining restaurant and my husbands looked like a meal for at least 4 hungry peasants plonked on the table with no finesse at all!! The other thing about dinner.... there is a musician who sits at the other side of the pool. He plays authentic Morrocan music. At first you think this is nice, then you wonder if he will ever take a break (he doesn't) as it become tedious and then it becomes downright irritating. It is loud and the sound harsh with all the hard surfaces. After dinner we would have like to have sat on our terrace with a drink or two and relaxed. Instead we had to go into our room and shut the shutters and watch a DVD.
The hotel claims the rooms are soundproofed and we can testify they certainly are,we couldn't hear the music from inside our room so you will not be disturbed by noise in this hotel.
One thing I would like to mention we went in February,early in the month. The days were pleasantly warm and the nights very cold. The hotel has a system of covering the courtyards with a clear plastic roof so that you are not cold when dining, swimming or sitting. This makes everything more comfortable. There is a superb roof terrace with tiny plunge pool where you can enjoy sunbathing,(there are sunbeds) fresh air, refreshments and lunch in the open air restaurant.
The position of the hotel is pretty good as you can walk to everywhere in the Medina from there. There is a huge taxi station nearby if you want to go outside the Medina.
I don't have anything bad to say about the hotel and I would certainly stay there again but I did email several times before we went to ask for a pick up from the airport and did not get a reply. In the end I had to phone to confirm the airport pick up, which was there to pick us up and bring us to the hotel in a nice air conditioned limousine. I did feel that the service was very good but did not match the price paid for the hotel but perhaps that is Morrocco.

Room Tip: All rooms are soundproofed so you will not be disturbed by noise but for privacy a first floor room...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Enamelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

We spent a long weekend at La Sultana and it was wonderful. The hotel is perfect, very good service, nice decoration and very relaxing despite the location very close to the busy centre. We really enjoyed our stay there! Highly recommended!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Altiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vught, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 24, 2013

Thanks to the hospitality of the people an amazing experience. And indeed they give you the feeling of being home, a beautiful home where you can be spoiled as much as you like: a nice treatment in the spa, fantastic food in the restaurant or being served at the roof of the riads while overlooking the city or reading your book. Just do it and go!

Room Tip: Any room in this hotel will do.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marc v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte-Carlo, Monaco
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed February 19, 2013

Five riad put together to create a perfect magical atmosphere. Every day you discover something new walking in the various corridors, stairs, rooms which animate this special place.
The entry of the hotel is completely hidden arriving from the kasbah. As soon as you step in the hotel, you find a different world full of serenity and extreme relaxation. All the 31 rooms have a different design and personality. We love to have breakfast and dinner in the small restaurant around the pool seating always at different tables discovering new angles of beauty. View from the roof is amazing with the Atlas mountains far away on the horizon and just below the fast life of the Medica with its sounds, parfume and colours. Service in the restaurant was excellent, very professional concierge staff and a very amazing hotel guide Hassan. Two thumbs up for any of my international friends who likes a luxury vacation with the true taste and spirit of Maroc.

Room Tip: All the suites and junior suites are amazing
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ROBERTO G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 18, 2013

A wonderful magic Riad where we had an unforgetable honeymoon!!! A place to find sirenety after the lifely busy streets either in the Spa or on the Medina overlooking roof terrase to chill-out accombined with the wonderful redish sky of the sunset. Beeing pampered in the Spa with couple treatments in the Hammam and relaxing massages is another highlight of La Sultana. A magnificent and authentic Riad which makes you drift into another world. Excellent service with very friendly and superb staff! A place you don't want to leave anymore and we deffinitly will come back to celebrate our wedding anniverseries!! A place with only superlatives! A big thank to the entire team at La Salutana!!
We also recommend La Sultana - Qualidia where we have spent the first days of our honeymoon.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Homoki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
52 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed February 10, 2013 via mobile

This is probaly one of the best hotel I have ever been. I would go back to Marrakech just to stay there again. Everything is just magic... The building is hidden in the lanes and once you enter the door, this magnificent riad duzzles your eyes. What impressed me much was the athmospheare you could breath in it. The roof is amazing with the view over the city...the perfume of the roses in the inside garden and other tropical plants..the music and the noize of the praiers..the taste of the the extraordinary maroccan cusine.. And of couse the rooms and the spa... Everything was just perfect. You cannot miss it even if it is more expensive than others, it is really worth it.

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Sultana Marrakech

Property: La Sultana Marrakech
Address: 403 rue de la kasbah | Kasbah - Medina, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Marrakech
#15 Romantic Hotel in Marrakech
#15 Spa Hotel in Marrakech
#16 Luxury Hotel in Marrakech
#18 Business Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — La Sultana Marrakech 5*
Number of rooms: 28
Official Description (provided by the hotel):
Near the Royal Palaces, La Sultana is over a combination of 5 riads.Featured in Elle Decoration for its gorgeous interiors, this member of SLH is a stylish retreat set in flower-filled courtyards. Elegant and sophisticated, each of the individually decorated rooms and suites captures the essence of old Marrakech with vaulted ceilings, antiques and objects d’art. Guests can also enjoy the spa, an outdoor heated pool and a fantastic roof-top terrace. ... more   less 
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Also Known As:
La Sultana Marrakech Hotel Marrakech
Hotel La Sultana

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