Our first impression was that of a complete building site and to add to it our bedroom was facing the complete demolition of the hotel opposite. The room was grubby and although our bed had been made it looked as though someone had had a lie down on it. We requested another room and were placed around corner with a busy road for a view. (best rooms face the pool).
The balcony was a risk with the fencing being thoroughly rotten and at danger at any given time of giving way. Definitely not a room to be in with children. The pillows were as hard as rock and gave us a dreadful neck ache and the bathroom was tired with grout missing and the bath stained.
There also was a very strange ritual of staff knocking on the door at 9 am asking for the towels and even though room had been cleaned at times the towels were not returned till very late afternoon.
Reception staff were unhelpful and quite grumpy. Drinks were extremely expensive and to add to our discontent the waiter took cash for our drinks and decided he would keep the change without even offering us our change. When challenged later in the evening he grudgingly agreed he had forgotten to give us our change.
On a kinder note the pool man was courteous and always helped to find a chair for us with a smile. The breakfast was also good with a good choice of cooked foods and pastries.
Finally make sure you are advised about the extra taxes the hotel charge you on a daily basis. Even though we had pre paid this hotel we were charged an extra tax every day. On our departure not knowing about this we happily took off in yet again an over priced taxi only to find that the hotel had gone to all the trouble of finding the cab drivers mobile number and phone him to demand he take an extra £6.00 from us for the last days taxes. Can you imagine our horror. Certainly not a destination we will re visit.
- Official Description (provided by the hotel):
- The Atlas Medina & Spa is surrounded by a garden of 5 hectares in the heart of the Wintering in Marrakech. It offers rooms with private bathrooms, a spa and free parking. Conditioned Atlas Medina & Spa rooms have a TV and a private bathroom. Some rooms have a terrace overlooking the pool or garden and all have free Wi-Fi. ... more less
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- Also Known As:
- Atlas Medina And Spa
- Atlas Medina Hotel Marrakech
- Medina Spa Marrakech
- Atlas Medina Marrakech