We booked 4 nights at this riad and looked forward to staying there given the glowing reviews, great location and really cheap rooms. Unfortunately, our experience was not a positive one. The triple room we booked turned out to be very dark, stuffy and cramped. The aircon worked somewhat but wifi did not (and was unreliable even in the common room downstairs). Having stayed at other fantastic riads throughout Morocco, we were not impressed, but only decided to change accomodations after the first night when one of us got seriously ill. Cancelling and paying for our stay turned out to be a fiasco, and took over 4 or 5 hours of our time over 2 days and many phone calls to various "managers" of the riad who gave us contradicting information (ex: the phone number currently listed on the website belongs to an individual who identified himself as manager and provided us with payment instructions. Those instructions were contradicted by Riad Venezia staff who came the next day to get us at our new riad to settle our payment, claiming the man we spoke to no longer worked at Riad Venezia ... But yet his contact info is still listed everywhere.) Overall, we were dismayed at the mismanagement at this riad. The staff are indeed friendly, but we did not feel that we could trust them or rely on their help. Another couple also walked out shortly before us and complained that they received false information and were not happy with their stay. On the surface everything seems fine at Riad Venezia, but if by bad luck something goes wrong during your trip, the staff are ill-prepared to be of any assistance. There are many other authentic, cheap riads in Marrakech that have more experience and better management. For the remainder of our stay in Marrakech we switched to Riad Coq Berbere, and were delighted from the first moment we walked in.
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