I'm currently staying at the Taj Palace Marrakech for four nights until the 14th of June 2014. It is a stunning property with the worst service except Abdil at the concierge who is brilliant and else everything is horrible. I've stayed at all the leading and luxury hotels and resorts from Maldives to Bora Bora but nothing as bad as this. Our room was stunning as we took a 1 bedroom Atlas Suite at the palace and I personally informed the hotel 1 month prior to my coming at the hotel via email of my preferences as I'm a Taj Innercircle Gold member as well. But nothing was ensured one bit to what was promised. The rooms and bathrooms are full of Mosquitos and water pressure is pathetic no privacy through the bathroom window as I could see people taking bath in the riads opposite butt as naked, cracked marble flooring. Any requests for anything takes between 30-45 mins and sometimes an hour. The Spa is the worst I spent nearly 2000 Moroccan dirhams on 3 treatments for me and my wife but it was as if we paid someone to drop oil on us. Without courtesies to offer towels water cover your eyes while getting a massage or even English speaking staff. I have 3 more days yet to go and I'm debating what to do. On top of that you will pay top dollar which one doesn't mind where you get service and personalisation often across top resorts of the world but not here. Go to Four Seasons or any random Riad it will be much better. You can't even see Atlas Mountains which they mention for their rod nowhere to be seen. No people to serve at the pool no life guards absolutely deserted waited for 45 mins for someone to come to us big in despair. Walked across the hotel to he reception to get a bill cancelled for which I signed to be served prior to getting the food as it never showed up. Pathetic!!'
- Official Description (provided by the hotel):
- Serenely nestled between the soothing Palmeraie landscape of palm and olive trees and the awe-inspiring Atlas Mountains, Sahara Palace Marrakech has been meticulously crafted with a vivid blend of Moroccan, Indian and Moorish themes that unfold from a magnificent Palace block to the four exclusive and expansive Riads. With its five glorious alabaster-white domes resting atop the luxuriant main building, the Sahara Palace Marrakech is regal and resplendent in this breathtaking Moroccan landscape. The hotel unfolds like a beautiful painting from galleries of hand painted frescoed wood ceilings and ornaments, restaurants of rich colours and texture, to the serenity and calmness of the Marie Iod Spa. The high vaulted lobby, highlighted by a sparkling 22 meter chandelier centerpiece and three kilometers of gold leaf adorning various ceilings, cornices, furniture and ornaments, makes this a truly royal experience. This palatial desert oasis features 161 well-appointed, spacious guest rooms, including 25 luxurious suites, spread between the magnificent main Palace and four exclusive Riads. All rooms and suites enjoy stunning views over the Atlas Mountains, the Palmeraie desert landscape or the calming pool and gardens. Our celebrated chefs have gathered the finest ingredients that span the Moroccan, Mediterranean and Indian in one unique destination. Our guests can wine and dine in some of the most stylish and charismatic restaurants and bars in Marrakech, whilst the warm and welcoming service makes every moment memorable. The hotel houses the renowned Marie Iod Spa spread across 3,800 square meters with 14 treatment rooms & two extensive hammams in line with the Moroccan tradition. The spa experience includes dedicated massage therapies, signature Moroccan experiences, personalized coaching services and a full range of esthetic treatments. The Yoga Temple further enhances the overall experience. ... more less
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