As we arrived at the Taj Palace I couldn't stop saying "Wow". I am very well travelled but rarely does a hotel have this kind of impact right from the start.
We were upgraded to two Riadh suites which were enormous and abosolutely beautiful. Two points that could be improved - the extreme lack of lighting in the separate toilet made it hard to see anything. It was ridiculous. The toilets in the main building and the spa were just as bad. Black walls and poor lighting are not a good combination. The other point which nearly drove me to distraction was that the room above must have had wooden floors like ours. Very early every morning a child started playing, running and dropping things on the floor. At some point furniture also got moved and we could hear it all just above our heads! It woke me up every day apart from the last when I assume that the family above must have already left. I like a lie in when I am on holiday but I didn't get one.
The outdoor pool was magnificent and unheated. My crazy teenagers decided that they had to swim to the centre and back. Both came out with blue fingers and toes, though they claimed to have enjoyed the experience. Only one other crazy person ventured in to the pool over the five days that we were there. There is no pool scene. There were never more than 10 people around the pool. I assume that most people spend their days out touring, but we were there for a complete rest and enjoyed the wonderful peace and quiet. The indoor pool on the other hand was as warm as a bath and when the sun went in we all popped in there for a swim. The spa was in the same building and my husband and I both booked a massage which unfortunately impressed neither of us which was a shame as I was planning to have a massage every day.
The service in the restaurant at lunch time was beyond slow but amazingly on the last day when we told them that we were in a hurry to leave for the airport the service was incredibly fast. They can do it if they want to!
The staff were all very sweet and helpful though it would have been nice if they had contacted us after finding my son's wallet rather than waiting for him to find out that he had left it behind and call them. They initially quoted him a huge amount to have the wallet DHL'd home but luckily one of the staff was visiting a nearby city where we knew someone who could return the wallet to us and they were happy to drop it off there.
Location wise, if you want to spend lots of time in the Medina then you may be a little far out in this hotel, though they do provide a shuttle bus. We preferred a cab and the 20 minute journey into town didn't bother us.
Would I come back here again? It seems to be one of the most attractive luxury hotels from checking out the photos of the comparable hotels but if I come without kids I will probably opt for a Riadh in the centre of town. This place is a perfect escape from the city as long as you don't have anyone walking with shoes on in the room above when you are trying to sleep!
- Official Description (provided by the hotel):
- Serenely nestled between the soothing Palmeraie landscape of palm and olive trees and the awe-inspiring Atlas Mountains, Sahara Palace Marrakech has been meticulously crafted with a vivid blend of Moroccan, Indian and Moorish themes that unfold from a magnificent Palace block to the four exclusive and expansive Riads. With its five glorious alabaster-white domes resting atop the luxuriant main building, the Sahara Palace Marrakech is regal and resplendent in this breathtaking Moroccan landscape. The hotel unfolds like a beautiful painting from galleries of hand painted frescoed wood ceilings and ornaments, restaurants of rich colours and texture, to the serenity and calmness of the Marie Iod Spa. The high vaulted lobby, highlighted by a sparkling 22 meter chandelier centerpiece and three kilometers of gold leaf adorning various ceilings, cornices, furniture and ornaments, makes this a truly royal experience. This palatial desert oasis features 161 well-appointed, spacious guest rooms, including 25 luxurious suites, spread between the magnificent main Palace and four exclusive Riads. All rooms and suites enjoy stunning views over the Atlas Mountains, the Palmeraie desert landscape or the calming pool and gardens. Our celebrated chefs have gathered the finest ingredients that span the Moroccan, Mediterranean and Indian in one unique destination. Our guests can wine and dine in some of the most stylish and charismatic restaurants and bars in Marrakech, whilst the warm and welcoming service makes every moment memorable. The hotel houses the renowned Marie Iod Spa spread across 3,800 square meters with 14 treatment rooms & two extensive hammams in line with the Moroccan tradition. The spa experience includes dedicated massage therapies, signature Moroccan experiences, personalized coaching services and a full range of esthetic treatments. The Yoga Temple further enhances the overall experience. ... more less
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