We stayed at the Taj Palace for 3 nights last week after originally visiting earlier in the year where we had been disappointed by several aspects, but have to say things had definitely improved on the second visit. The hotel itself is stunning. From the minute you approach the long, sweeping drive you cannot be anything but impressed. Once inside the opulence of the beautiful furniture, furnishings and decorations are superb and the elegance continues throughout the whole of the Palace and the Spa with fresh flower displays, candles and bowls of petals throughout and at each turn another beautiful piece can be found to charm the eye and please the soul. The grounds are immaculately kept and the ponds with their beautiful water lilies relax away any built up stress from everyday life. The pool (made famous in the Film Sex and The City 2) is also unique and striking. The rooms themselves are spacious and elegantly decorated and you certainly do feel like you are staying in a Palace. This is, without a doubt, an exquisite, luxurious and relaxing place to stay, especially if you are looking to unwind in peace, tranquility and virtual solitude. The staff are all accommodating, welcoming, polite and friendly (although some of the restaurant staff and Spa staff do not speak very good English). The Management are customer focused and the staff certainly mean well and do their utmost to provide a good service. The Japanese food and the Indian food are delicious and the breakfast provides more than enough choice. Breakfast can be taken on the lawns overlooking the pool and is undoubtedly a wonderful way to start any day. The Jiva Spa is well worth a visit (we had a Hammam, which was certainly an experience). There are a few minor points about the hotel itself which do deter from its assertions of being 5*, but these can be overlooked in the grand scheme of things. Having said that there are some things that still need some improvement. The hotel itself is still very quiet, which is perfect if you want solitude, in particular during the day if you are just looking to spend some quiet, tranquil, alone time by the pool, but it does mean that should you wish to socialise with other holiday makers in the evening then this hotel does not really provide that opportunity. There was a German film crew working and staying there whilst we were there which did mean that there were more occupants then there would usually be, but on each evening there were only a couple of other guests in the Bombay Bar and we only met one other English couple on the last night to have a chat with. The hotel Management have obviously realised that there was no atmosphere previously in the restaurants due to lack of clientele so they have cleverly chosen to shut the Rumi restaurant totally and not use the main Mantra restaurant and instead use the verandahs for dinner (the Mantra verandah for Japanese and Indian and the Bombay verandah for Moroccan) so that you do not now feel as if you are dining alone (although their website still extols the virtues of the main restaurants which were not actually being used). In addition, on the first night we were there they were hosting an event so only the Mantra verandah was open. On the second night only the Bombay verandah was open but on the third both were open. This was not particularly inconvenient and, as previously stated, the Japanese and Indian food were delicious. We also had the Moroccan food which was good (although they did make an error in our order, but they were extremely apologetic, replaced the dish with something else and then did provide the dish for us to have, without charge, later in the meal). However for an international hotel, the menu is very limiting if you do not like Japanese, Indian and Moroccan (as that is all that is on offer) in addition to which if you were to stay more than three nights you would have to repeat one of these cuisines. The management are aware of this and there are plans to introduce other alternatives (such as Thai and Chinese) But be aware that although they state on their website that these are available, they are, as yet, not. The management also explained that eventually when the hotel is at full capacity they will open the restaurants fully. There are also other aspects of the hotel which, although they are advertised on the hotel’s website, are still not open like the “Sunset Bar” the “La Patisserie” and the “Villa Fandango” nightclub (described on their website as one of Marrakech’s most exclusive nightlife destinations; a place to see and be seen). However, as long as you are aware before you travel what amenities and facilities are available at the moment then you will not be disappointed. I feel this hotel is still trying to find its feet and is not totally up to speed in some areas, but once everything is open and guest levels increase I believe it will be perfect. I cannot fault the actual hotel and staff and we did have a fantastic stay.
- Official Description (provided by the hotel):
- Serenely nestled between the soothing Palmeraie landscape of palm and olive trees and the awe-inspiring Atlas Mountains, Sahara Palace Marrakech has been meticulously crafted with a vivid blend of Moroccan, Indian and Moorish themes that unfold from a magnificent Palace block to the four exclusive and expansive Riads. With its five glorious alabaster-white domes resting atop the luxuriant main building, the Sahara Palace Marrakech is regal and resplendent in this breathtaking Moroccan landscape. The hotel unfolds like a beautiful painting from galleries of hand painted frescoed wood ceilings and ornaments, restaurants of rich colours and texture, to the serenity and calmness of the Marie Iod Spa. The high vaulted lobby, highlighted by a sparkling 22 meter chandelier centerpiece and three kilometers of gold leaf adorning various ceilings, cornices, furniture and ornaments, makes this a truly royal experience. This palatial desert oasis features 161 well-appointed, spacious guest rooms, including 25 luxurious suites, spread between the magnificent main Palace and four exclusive Riads. All rooms and suites enjoy stunning views over the Atlas Mountains, the Palmeraie desert landscape or the calming pool and gardens. Our celebrated chefs have gathered the finest ingredients that span the Moroccan, Mediterranean and Indian in one unique destination. Our guests can wine and dine in some of the most stylish and charismatic restaurants and bars in Marrakech, whilst the warm and welcoming service makes every moment memorable. The hotel houses the renowned Marie Iod Spa spread across 3,800 square meters with 14 treatment rooms & two extensive hammams in line with the Moroccan tradition. The spa experience includes dedicated massage therapies, signature Moroccan experiences, personalized coaching services and a full range of esthetic treatments. The Yoga Temple further enhances the overall experience. ... more less
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