We had a wonderful time staying at the hotel. It’s beautiful. The staff are very good, in particular Laila, who was our server in the restaurant. The general manager (not sure if he was GM of the restaurants or the whole hotel) wasn’t very nice to her though. I saw him shout at her one day and another guest said she saw him pull her hair.
The hotel is quite far from the medina, around 10-15 mins in a taxi. There is a free daily shuttle service from the hotel. Unfortunately, if you’re not quick enough to book it, you have to get a taxi at around £10 each way. It would be a good idea for the hotel to do a double shuttle run if the first shuttle is full, but they don’t.
The food in the hotel was fine. Breakfast could be more imaginative though. Dinner was good. Wine was expensive. The lighting in the restaurant is too bright, though.
The rooms are great. They all have their own private garden/courtyard too. We had a pavilion. They are huge. The bathrooms have a whirlpool and steam room.
I give the hotel 4 stars on here, however there were a couple of things that could have been better. Firstly, the heated pool. They don’t heat it. It’s as freezing as the cold water pool. We were there for 5 days and it was cold the whole time. I asked reception why and the response was “nobody is in it, so we don’t switch the heater on”. That’s why no-one is in it! I asked if it could be switched on, and was told yes. But it wasn’t. I noticed another reviewer on here made the same comments.
Secondly, the housekeeping was a bit sporadic. Some days they would replenish the tea and coffee in the room, some days they wouldn’t. Some days they would clean the glasses and cups, some days they wouldn’t. This is a basic.
Finally, although I loved the hotel and I’d stay again, it lacks atmosphere. As a start, I’d recommend some low-volume background music in and around the pool.
I’ll stay here when I’m next in Marrakech and hopefully give it 5 stars the next time.
- Official Description (provided by the hotel):
- Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech's palm Grove "La Palmeraie," it is an elegant and serene haven of luxury and simplicity. This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more less
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