My husband and I have just returned from a lovely week's holiday at Palais Aziza.
The good: The hotel is set in a stunning location and the poolside is magnificent. Rooms are beautifully appointed in Moroccan style and the staff - particularly in the dining room and around the pool could not be more attentive. A very relaxing location.
The bad: There were a few things about the hotel that bothered me. The beds are VERY hard. I thought it was just me as I am pregnant but having returned to our own bed last night and had a lovely night's sleep, I realise that I felt like I was sleeping on a plank of wood all week. Perhaps we should have asked to switch rooms but I imagine all beds would have been the same. The shuttle service - what a performance! Yes the hotel offers one to get you into town which is great, but it only runs twice a day - at 10am and 5pm. So either way you will likely have to pay for a taxi in one direction. Furthermore you have to book the shuttle (essentially a landrover) and on a couple of occasions when we tried to use it we were told it was full already. It doesn't seem right to offer a shuttle service and then not be able to accommodate hotel guests. On one occasion we did book the shuttle - turned up a couple of minutes after the time and it had left already which we were very annoyed about. Although the guy on the front desk did call it back for us - you would think they would have just called the room to tell us it was leaving (since only 4 people were taking it anyway). A taxi trip each way is about 100 dirham and the cost did start adding up over the week. The pool - the hotel offers both a heated and unheated outdoor pool (one of the main reasons I booked it because I am pregnant and wanted to make sure I would be able to swim irrespective of the weather). Both pools were freezing when we arrived and after a day or two, I asked the hotel if the heated pool was broken. They told me it had been turned off because of the warm weather (yes it was breaking about 25 degrees, but the water was still far too cold to swim). I asked them to please turn it on which they seemed to oblige for one day when it started to heat up and a few guests were in the water. The next day it was cold again. I had hoped they would just leave it on for the rest of our trip but they must have turned it off and I couldn't be bothered to raise the issue again. Food in the dining room was average - but we ate there a few nights after deciding the taxi into town and back would make any other meal even more expensive. Hotel breakfast was good enough but selection was quite limited and one day I went to put toast in the toaster and the bread was still frozen - wasn't very impressed not to be served fresh bread in a hotel of this calibre.
All in all we had a lovely and very relaxing week and were pleased we had decided to stay out of the medina in the quiet, but these few issues did bother me for the amount we were paying.
- Official Description (provided by the hotel):
- Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech's palm Grove "La Palmeraie," it is an elegant and serene haven of luxury and simplicity. This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more less
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