Mosaic is a beautiful gem in the Palmeraie.
We arrived after leaving our previous hotel when torrential rains hit Marrakech, and the managers and staff went out of their way to make us feel welcome. We were given a top room at no extra cost and they regularly kept in touch with our previous hotel to get our belongings back etc.
The additional personal touches were lovely: I was able to arrange a last-minute cooking class for my husband for his birthday, they added small candles to their delicious chocolate mousse dessert and were happy to make our 2 year-old his favourite sauteed potatoes even though this was off-menu. When my husband was poorly after eating in town, we were given a few natural remedies and the staff regularly enquired about him.
We very much felt at ease there - it's smart but relaxed. You feel that there are no rigid "house rules" - so you are free to have meals in the cosy lounge area full of cushions, which our little boy loved, and pretty much eat at any time of the day.
The staff are all courteous, warm and evidently love children.
Lovely large pools, rough but invigorating hammam experience...the way it should be! And delicious food, particularly the Moroccan dishes: we couldn't get enough of the chicken tagine, couscous and Moroccan salads.
The fact that Karim and Amir are both wandering around chatting to guests highlights how much care and effort they put into Mosaic daily - we felt in safe hands and at home.
- Official Description (provided by the hotel):
- Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech's palm Grove "La Palmeraie," it is an elegant and serene haven of luxury and simplicity. This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more less
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