I would so love to have given this place a 5 star review but there were just some things that kept it below that level.
But I'll start with the good...
Free transfer from the airport is hugely appreciated and was really well done - very efficiently organised for us beforehand and bang on time at the airport.
The rooms were beautifully decorated and a good size - such a nice change from the tiny shoeboxes some hotels seem to think is enough.
The spa is really top class. We had a hammam followed by massage and it was really excellent. Staff were wonderful and the experience was an absolute delight.
The breakfast is really excellent with amazing service by the staff.
Overall the staff are extremely friendly.
The not-quite-so-goods come down to a couple of things.
Firstly, despite super friendly staff, the service isn't that of a 5 star hotel and I would expect more for the rate paid. Drinks from the bar and snacks especially took a long time to come - sometimes forgotten and so we had to ask again. I saw several other guests have the same experience.
This was also the case around the poolside where staff were sometimes slow to clear away used towels etc so it sometimes looked quite "messy".
It was busy when we were there over Easter but there were lots of staff so I don't think this should have been an issue - I think it probably comes down to training and experience so I'm sure it will get better.
From other hotels of this rating we've stayed in before, there were some poolside touches like complimentary water but this wasn't offered here - that would have been a nice touch.
Finally, not a big point, but the exchange rate used to calculate our bill differed between items (transfer and rooms for example) meaning it was pretty confusing to check the bill. Everything worked out in the end but it wasn't as straightforward as I'd hoped especially as we'd made a booking in Euros.
We really enjoyed our stay, we were blessed with great weather when we there and the whole trip to Marrakech was amazing. A little bit more attention to upping the efficiency of the service and some of the finer details and this place will be perfect.
- Official Description (provided by the hotel):
- Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech's palm Grove "La Palmeraie," it is an elegant and serene haven of luxury and simplicity. This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more less
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