Unnnnbelievable, five star experience all the way!!! Hats off to the management team and staff at Aziza for creating a truly five-star experience that emphasizes professional service but still retains the warmth of Moroccan hospitality. Our stay started upon arrival at the airport, where we were met by a car and driver (a most appreciated complimentary service, especially as first-timers in Morocco). We were treated to rose(?) scented hand towels and bottles of water once we were settled into the car, and were quickly whisked off to the hotel. A jaw-droppingly-gorgeous lobby awaited us where we were greeted by name, and then ushered to plush couches to sip the most incredible drink that magically appeared seconds later, while the check-in process occurred. As in, the paperwork was brought to us while we lounged and took our new surroundings. I can’t remember whether our second rose-scented towel was presented to us before or after the drink because frankly, my senses were completely overwhelmed at that point by everything there was to take it. The whole thing was kind of a blur, except for my very strong memory of knowing from that second onwards that I never wanted to leave.
One word: exemplary. This is a place where you get what you want before you realize that you want it. The GM is unbelievable watchful. He’s everywhere at once, seeing all, and ensuring that everything exceeds your expectations. No detail is left unattended. We were completely charmed by all of the staff who go above and beyond in their service. These people care in a very serious way. E.g., one day there was a bit of a strong wind that blew my almost empty wine glass of the table, which led to the staff offering an utterly heartfelt apology for the weather! I’m probably going to spell their names wrong, so I hope they’ll forgive us if they read this, but huge thanks to Moucchine at the pool, and to Karim, Mohammed, Adil, Younes, and Laila in the restaurants, for providing such gracious service. You guys were tops!
Our room was beautiful and spacious (we were in a superior room) and had every amenity imaginable from uber plush robes, luxurious toiletries, Bose iPod docking alarm, to the most fabulous (and massive) private terrace. This was a huge highlight for us. We loved getting up in the morning and lazing on the couches in the sun with our coffee, reading the paper, and browsing the net. We also loved the privacy (and ambience) the curtains on all three sides provided for the evenings. It was a little like we were in our own Arabian tent. Lots of great little touches awaited us every day…a fresh rose on the bed, slippers on a goodnight mat at turn down, etc. My sole criticism is probably a personal preference thing, but I found the mattress to be a bit hard. I appreciated the support, but a more plush pillow-top would have made it more enjoyable.
Outstanding food! –and a charming chef. :) We had intended to go into Marrakesh for at least a few nights to try out some different restaurants, but we ended up staying on site the entire time since the food and service were so outstanding. There are two restaurants: one open for lunch and snacks, and the other breakfast and dinner. The menu is a mix of Moroccan and Italian and has enough variety that we never had the same thing twice, and never got bored with the selection despite eating there for 5 days. Breakfasts (which are included in the room rate) are a joy, especially when served on the patio by the pool. Unfortunately, we ate so well that we didn’t bother having lunch at all until the last day, and so missed out on a menu that turned out to be delightfully light and fresh. We also really enjoyed the hotel’s lounge and made it a habit to enjoy a drink or two before dinner just to enjoy the ambiance. Gorgeous décor and lighting.
GROUNDS AND POOLS:
The grounds are stunning and beautiful manicured. We went for frequent walks to try and take in all the fascinating varieties of flowers and plant life…and to go turtle spotting since there are several that live in the property. The pools were a big highlight. There are two, side by side (heated and unheated). Plenty of loungers, side tables, and umbrellas surround them, and we never had to worry about not finding the perfect spot because a lounger would magically appear wherever we happened to be thinking about locating on any given day. Staff come by once in a while to see if you’d like a drink, but never in a sales pushy way. A nice touch one day were poolside face massages by the spa staff. Heavenly! And a brilliant marketing ploy. I would definitely have booked a massage immediately after that if I didn’t already have an appointment. We also really loved the mix of music they played poolside in the afternoons and thought it would have been great if there had been music playing all the time in the outdoor areas, especially during breakfast.
We booked a couple’s hamman, grommage, and massage. The services were great, and we loved lounging with our mint tea in between treatments in the relaxation room. I was disappointed to find out that they don’t offer manicures and pedicures (a staple treatment for me whenever on vacation), but given how new the hotel is, this might be something they’ll add in future.
The workout room is small but delightful and would meet pretty much anyone’s needs. I used the treadmill, and there was also a stationary bike, elliptical, some free weights, yoga mats, medicine balls, and a bowflex-ish/full body weight machine. Within 3 minutes of starting my run, one of the staff appeared with a towel for me. Another 2 minutes later, another person delivered a bottle of water. Pretty great.
There’s a small but interesting library on site, and also a games room that’s perfect for a post-dinner drink and game of cards. There are roses growing everywhere, and they smell amazing! Note that there isn't a small boutique on site to buy magazines, misc items, etc. Having said this, I'm pretty sure that anything you ask for would be immediately sourced and delivered to your room.
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All-in-all, this is a boutique hotel that’s a delight for the senses, with personal service that will absolutely blow you away. Spotlessly clean, gorgeous, and wonderful. We are planning to go back in two months and counting down the days.
- Official Description (provided by the hotel):
- Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech's palm Grove "La Palmeraie," it is an elegant and serene haven of luxury and simplicity. This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more less
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