Located about 20 minutes outside the city the Mosaic has the best of both worlds: it's handy for the hustle and bustle of the souks but if you want to avoid all of that it is absolutely perfect for a quiet and relaxed break away from everything.
The hotel is beautiful with large rooms, pretty gardens, and 2 swimming pools, and although when we visited it was very quiet with only a few guests it may have a different atmosphere if you're there during their busy times.
The room itself had some tiny issues with maintenance, all to be expected with any new hotel, but the team at the Mosaic did everything they could to put things right quickly and efficiently. We found the issues quite funny (the tv went off if you turned off the room lights etc) and so it was no problem for us at all, but the maintenance team swing into action within minutes of reporting it to reception and soon had it fixed!
Often you'll find the best hotels are let down by their staff but the Mosaic, and especially Karim who heads up their restaurant and bar departments, have a fantastic customer centred team. Nothing was too much trouble and they bent over backwards to make sure our stay was as perfect as they could make it.
We ate at the Mosaic most days and the food really was good. Fresh fruit and chocolates in the room each day along with complimentary water bottles. No holiday tummy issues either which made a nice change from the normal Moroccan holiday "experience"!
I'd thoroughly recommend the Mosaic. It's well worth every penny!
- Official Description (provided by the hotel):
- Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech's palm Grove "La Palmeraie," it is an elegant and serene haven of luxury and simplicity. This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more less
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