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“Great food but!!! NAMAZAKE” 3 of 5 stars
Review of The Pearl Marrakech

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The Pearl Marrakech
Ranked #157 of 504 Hotels in Marrakech
Certificate of Excellence
London, United Kingdom
Level Contributor
169 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Great food but!!! NAMAZAKE”
3 of 5 stars Reviewed October 23, 2013

Writing about this restaurant as no listing on its own
food took 1 hour to come but a stunning roof venue
what can i say but the staff wre lazy and it has just changed management
but i went to see the new GM and he promised me better for when i return in November but qualkity was great for food service will get better this new guy know what it needs so pls try it after 1 month whilst he sorts it out

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
Thank Laurence D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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405 reviews from our community

Traveler rating
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    32
    32
    22
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 21, 2013

The Delano is a lovely hotel. Good location. Nice staff. I would say service was mixed. Like the service was very slow, You ordered a drink and it would take 30 mins to come but we kind of expected it from reading earlier reviews. Other things like the pool boy did not really help you at the pool area with towels and moving umbrellas. The Italian restaurant was meant to be from a Michelin chef but it was only average. Still a very nice hotel which I would recommend if you want something luxurious but cannot afford la mamouna.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Shariflabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 19, 2013

I had a very similar experience to the review from another guest. The service at the Delano was terrible. For every request we made, the staff would say yes, but then nothing would be delivered. We had a similar experience with the check out process where they charged the full rate, even though I paid a deposit.
This hotel is not at all up to the Delano standard, that I have experienced in Miami.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank GlobalTravelerTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 18, 2013

I fully agree with the reviews that describe this beautiful hotel however having stayed at a local Riyad in the Medina i was very disappointed with the service at this fine hotel.
We attended a wedding at the Selman Hotel most of the guests stayed at the Delano. They were not prepared to handle a large group. Every other guest requested an iron with an ironing board we had to wait for 4 hours as soon as we arrived still no luck... we were so frustrated we spoke to the front desk manager Sarah who finally got our clothes pressed for us. The next three days was a battle every day to get the iron. The service was very slow the concierge was extremely rude and every time they arranged a taxi it included a commission for the door man.
The day we checked out it took us 3 hours to settle the bill because they did not understand that there was a deposit made prior to our arrival.Ten other guests went through the same ordeal. It was horrible:(( One of our good friends took 3 hours in the morning just like we did to finalize his bill, we left our suitcases with them until flight time at night. As we approached the front desk to pick up our bags they would not release my friend's bags stating he had not paid his bill!! The poor guy had to hunt for his receipts to prove otherwise not to mention the insult! The fact that we had to go through everything all over again made us late to the airport where we almost did not get on the flight! NEVER AGAIN!!

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Anurai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zagreb, Croatia
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 6, 2013

Rooms were very nice, beautifully designed Moroccan style with a modern twist, excellent location, beautiful chill out area on the roof with outdoor pool with great sushi bar and restaurant next to the pool, great variety of delicious salads and drinks, overall great experience

Room Tip: Not a family hotel
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank tami09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 5, 2013 via mobile

Stayed for 4 nights in early October 2013, last minute. Cheaper deal expired at end of Sept not extended, despite booking in Sept. Nice decor throughout hotel including rooms and bathrooms. High standard of finish to restaurant and bar areas. All staff very welcoming and spoke English well, all very happy to help on any request, although you might have to eventually get used to things being done in "Marrakech" time! If you want a drink at a bar, expect to wait 10/15 mins before you're served, 10/15 before you get your drink and 10/15 before you get the bill! All done with a smile though!! Food at breakfast was fairly standard for this level of hotel, food in Del Cafe really nice - chocolate fondant a must! Would stay again for proximity to Medina, view from rooftop pool, restaurants/hotels nearby and friendly staff. Manager (Sarah) deserves special mention. Spa/hamman nice but pricey. Downside: bars don't sell beer, but nice cocktails and wine. All in all - not the cheapest but bit more secluded and discrete than Sofitel and better quality than Hivernage Spa both nearby

Stayed October 2013, traveled as a couple
Helpful?
Thank TravellerNumberOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moreland Hills
Level Contributor
6 reviews
5 of 5 stars Reviewed October 3, 2013

Staying at the Delano Marrakech was a magical experience. We loved everything about it. The decor is beautifully exotic. Our room was cozy and quiet. (and amazingly ready when we arrived at 9am). There is an amazing rooftop bar/restaurant, along with a rooftop pool, with unsurpassed views of the city. We ate dinner at the hotel twice, once on the rooftop, and the other in a different restaurant on the patio. Not only was the atmosphere breathtaking, but it was some of the best food we have ever eaten. The service was superb, from head concierge, Ridouane Biiju, to housekeeping. The spa is beautiful and luxurious. The entire hotel is meticulously clean.

The only negative comment I have, is that to create a romantic ambiance, our room was very dark. It was sometimes hard to see, especially for ladies trying to put their makeup on! More light is needed! Otherwise, we were very pleased and and would definitely stay again!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gayle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pearl Marrakech

Property: The Pearl Marrakech
Address: Angle Avenue Echouhada Et Rue des Temples | Hivernage, Marrakech 40000, Morocco (Formerly Delano Marrakech)
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #157 of 504 Hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Pearl Marrakech 5*
Number of rooms: 71
Official Description (provided by the hotel):
Located in the heart of a vibrant and magical city, The Pearl Marrakech exudes the mystery and exoticism of another world. This is the ultimate escape, a cool haven of discovery and pleasure. Whether seeking an engaging nightlife scene, renowned fine dining or a day of spa relaxation, The Pearl Marrakech is a luxurious experience, evoking a sophisticated, chic ambiance with discreet and effortless service. Designed by the acclaimed Jacques Garcia, its opulent interior blends precious marbles with sumptuous velvet and other rare textiles, creating an intimate atmosphere with a modern edge. Ceilings in the lobby are hand-carved wood, and a central rotunda is surrounded by an intricately patterned Moroccan design. ... more   less 
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