I fully agree with the reviews that describe this beautiful hotel however having stayed at a local Riyad in the Medina i was very disappointed with the service at this fine hotel.
We attended a wedding at the Selman Hotel most of the guests stayed at the Delano. They were not prepared to handle a large group. Every other guest requested an iron with an ironing board we had to wait for 4 hours as soon as we arrived still no luck... we were so frustrated we spoke to the front desk manager Sarah who finally got our clothes pressed for us. The next three days was a battle every day to get the iron. The service was very slow the concierge was extremely rude and every time they arranged a taxi it included a commission for the door man.
The day we checked out it took us 3 hours to settle the bill because they did not understand that there was a deposit made prior to our arrival.Ten other guests went through the same ordeal. It was horrible:(( One of our good friends took 3 hours in the morning just like we did to finalize his bill, we left our suitcases with them until flight time at night. As we approached the front desk to pick up our bags they would not release my friend's bags stating he had not paid his bill!! The poor guy had to hunt for his receipts to prove otherwise not to mention the insult! The fact that we had to go through everything all over again made us late to the airport where we almost did not get on the flight! NEVER AGAIN!!
- Official Description (provided by the hotel):
- Located in the heart of a vibrant and magical city, The Pearl Marrakech exudes the mystery and exoticism of another world. This is the ultimate escape, a cool haven of discovery and pleasure. Whether seeking an engaging nightlife scene, renowned fine dining or a day of spa relaxation, The Pearl Marrakech is a luxurious experience, evoking a sophisticated, chic ambiance with discreet and effortless service. Designed by the acclaimed Jacques Garcia, its opulent interior blends precious marbles with sumptuous velvet and other rare textiles, creating an intimate atmosphere with a modern edge. Ceilings in the lobby are hand-carved wood, and a central rotunda is surrounded by an intricately patterned Moroccan design. ... more less
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