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“Great Hotel in a Great Location” 5 of 5 stars
Review of The Pearl Marrakech

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The Pearl Marrakech
Ranked #158 of 504 Hotels in Marrakech
Certificate of Excellence
Hong Kong, China
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel in a Great Location”
5 of 5 stars Reviewed August 14, 2013

I always stay in this hotel when in Marrackech
The location just outside the Medina is perfect
Amazing SPA. Good restaurants
People at the Reception and at the Concierge. Are realy very nice
Wonderfull rooftop swimming pool
The place to be in Marrackech

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Fab222222zona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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405 reviews from our community

Traveler rating
    213
    106
    32
    32
    22
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
South Florida, Florida
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 23, 2013

Just got back from a six day stay at this hotel and let me tell everyone that the service here was exceptional. I have absolutely nothing to complain about. I think they get upset if you even pour your own tea or water. They are right there for your every need and wants. We were so impressed that before checked out we gave everyone who served us additional tips in $US. GREAT JOB!!!!
The decor was beautiful, the use of purple, the royal color, was amazing. We had to take pictures for decorating ideas for home. The location is very convenient, it's walking distance to The Medina. We tried all 3 restaurants and they are all very very good. Since it was Ramadan, religious holiday period of fasting for 30 days between sunrise to sunset, they had a great buffet of all Moroccan food which was excellent and worth every penny. A Japanese restaurant is on the roof top and again excellent food. With a view, over looking Marrakech to die for and is even more breathtaking at night when the city is in lights. It also has a pool on top and a great lounging or tanning area which come with the exceptional staff. If we had to complain it was that we had to leave. Thanks for a very pleasurable stay at your beautiful chic hotel.
We will definitely stay here again and highly recommend it.

Room Tip: I did not use the Spa but a friend it and he raved about his 3 hour treatment, which turned into 5 b...
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank emwing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 22, 2013

You better look for another hotel because my experience at the Delano hotel was nothing but unpleasant, the service was horrible, the stuff were so slow just like their room service. The swimming pool is a big mistake, very small and in the shade. The rooms as well are super small and very dark and to make things worst they smell awful.. Anyways this hotel has nothing to offer to the clients who look for a luxurious stay.

  • Stayed June 2013
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank RitaAb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 21, 2013 via mobile

My friend and I stayed here for several nights while in Marrakech. The location, directly outside of the medina walls, we found perfect as you have easy access to the old city but without all the craziness and chaos. The facilities are truly top notch: stunning reception, beautiful rooftop, excellent food and a first class gym. The spa is also phenomenal with opulent decor and a true relaxation ambiance. Rooms were also incredible and I had one of the best sleeps I've ever had on vacation! The service was also exceptional, particularly the Guest Services Manager, Murat (sp?), who went above and beyond to help maximize our experience both within the hotel and throughout Marrakech.

The only slight suggestion would be to make the hotel a bit more accessible for English speakers as they were a few difficulties communicating with some staff and a lack of US-driven considerations (no US adaptor, no NY Times or WSJ). But these are minor in comparison to the whole experience which was overwhelmingly positive. This truly feels like a 5-star property and the price you pay for it is beyond reasonable for what you get in return. I hope to return soon!

Stayed July 2013, traveled with friends
Helpful?
Thank MADtraveler718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2013

My husband and I stayed here for 7 days and were treated like royalty. The interior is very hip and chic and the staff couldn't do enough for us. The breakfasts were delicious and offered really diverse fare; a great way to start each day. We loved the rooftop terrace and the perfect view of the Koutoubia Mosque. The heated pool downstairs is perfect for a late night swim, and the Pearl Spa offers an INCREDIBLE hammam treatment! But most importantly, the concierge Ridoaune Bijji, absolutely made sure our time in Marrakech was magical. All of his recommendations were spot on, from gorgeous riads to see, to how to maneuver through the Djemaa El-Fna, to local hot spots/bars to hit, to day trips that weren't too touristy. One of the best concierges I've experienced and I've traveled all over the world and stayed at 5 star venues. He treated us like family, and that made our time at the Delano really special.

Also, the location of the Delano is perfect - it's right outside of the walls, not far from the Hotel Mamounia. The area around the Delano is awesome because you can walk to some great spots: Le Comptoir, etc. I highly recommend this hotel!

Room Tip: Rooms facing the Koutoubia Mosque are nice and quiet. The suites on the atrium are wonderful.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank L-Tani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delano_12, General Manager at The Pearl Marrakech, responded to this review, July 20, 2013
Dear Tani,

It is with much appreciation that we received your positive comments regarding your stay last month in Delano.

Needless to say we were so very pleased to know that you were treated like “Royalty”, you certainly deserve to feel like a Princess and hope all our guests feel the same.

We are delighted that you enjoyed your daily breakfast, the Hammam experience and the overall décor.

Redouane was so pleased that you particularly noted how much you appreciated his recommendations. We are touched to hear that the warmth and thoughtfulness of our staff has made you feel part of the family.

It is a great honor to read that you can recommend our Hotel to anyone who would come to Marrakech.

We hope to have the occasion of welcoming you back in the future, and I look forward to seeing you at that time.

Sincerely yours,

Aziz Bendriss
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
202 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 stars Reviewed July 7, 2013

We didn't stay here but came twice for a drink. The service by Yiussef was excellent. What a great waiter. I have to say though on our 2nd visit he remembered us and welcomed us warmly but had to leave after a while as end of his shift. Once he left the remaining 5 or so staff just stood chatting to each other (and there was only s and 1 other group of 6 in there) they were not busy but dud not come over at all, however I'm basing this review on the 1st experience and the 1st part of our 2nd visit whilst Yussef was on duty. The bar is modern with a nice view and they do snacks.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank holidaychicLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malibu, California
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed June 12, 2013 via mobile

This is far from a 5 star hotel. The service is horrible. Everything takes ages and several reminder calls. The room design is charming but they are way too dark. The food is ok. If you order room service make sure you are not in a rush. We even had a very unpleasant experience with one of the waiters in the terrace restaurant. After he repeatedly mistaken our orders, instead of being apologetic, he started to speak about us with his colleagues with the worst attitude in our face.. Absurd !?!

Positive:
Te general manager is all the opposite and very helpful and friendly. However his professionalism and experience doesn't make up for the rest of the personnel.
The gym is incredible with complementary trainers and individual sessions. We really really enjoyed working out with Mustafa. He is absolutely great!!!!

In short, when you pay for a 5 star hotel you expect a 5 star service. Sofie hotel has higher standards.

  • Stayed May 2013
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Erica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pearl Marrakech

Property: The Pearl Marrakech
Address: Angle Avenue Echouhada Et Rue des Temples | Hivernage, Marrakech 40000, Morocco (Formerly Delano Marrakech)
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #158 of 504 Hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Pearl Marrakech 5*
Number of rooms: 71
Official Description (provided by the hotel):
Located in the heart of a vibrant and magical city, The Pearl Marrakech exudes the mystery and exoticism of another world. This is the ultimate escape, a cool haven of discovery and pleasure. Whether seeking an engaging nightlife scene, renowned fine dining or a day of spa relaxation, The Pearl Marrakech is a luxurious experience, evoking a sophisticated, chic ambiance with discreet and effortless service. Designed by the acclaimed Jacques Garcia, its opulent interior blends precious marbles with sumptuous velvet and other rare textiles, creating an intimate atmosphere with a modern edge. Ceilings in the lobby are hand-carved wood, and a central rotunda is surrounded by an intricately patterned Moroccan design. ... more   less 
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