We spent 3 nights at the Delano in April, had originally reserved 3 executive suits.
Location: Ok. Away from the souk, need to take a taxi but no problem. Right next to Jad Mahal, lovely club, would recommend especially on Saturdays, -the band is great, and wonderful dance shows from time to time.
Check-in and service: Disaster. When we arrived at the normal check-in time, our rooms were not ready. The reason: "someone with connections to the royal family is staying in your rooms, and we just do not know when they will feel like leaving". Seriously, I'm not joking. So we asked, "what should we do?" the answer, accompanied by a shrug, was "you need to wait". We tried to tell them that this was not the way to deal with customers who had already paid for their rooms. That they were supposed to smile a bit, and to try to make us feel comfortable somehow. You know, the standard introduction to happy customers 101. After waiting for about 3 hours, and souk-style surreal negotiations, we somehow made it to our rooms. Try to keep away from the reception. Service in general is truly unprofessional.
Rooms: Due to the disaster at the check-in, our group had the chance to experience different rooms. Deluxe is too small, Prestige is only big but not really comfortable, Executive suites are the best. Well-designed, comfortable, beds and pillows of ok quality, comfortable bathroom, nice view.
Food: Breakfast is standard, nothing very tasty, just ok. Have tried the restaurant at the terrace by the pool, very mediocre food -did not attempt to have dinner at the hotel after that.
Spa: Clean, smells nice, had a lovely massage.
Summary: Delano's great for trips to the US, but would avoid it in Marrakech. No reason to stay here, really. It simply does not have the elegance and originality of traditional alternatives and it lacks the professionalism of international chains.
- Official Description (provided by the hotel):
- Located in the heart of a vibrant and magical city, The Pearl Marrakech exudes the mystery and exoticism of another world. This is the ultimate escape, a cool haven of discovery and pleasure. Whether seeking an engaging nightlife scene, renowned fine dining or a day of spa relaxation, The Pearl Marrakech is a luxurious experience, evoking a sophisticated, chic ambiance with discreet and effortless service. Designed by the acclaimed Jacques Garcia, its opulent interior blends precious marbles with sumptuous velvet and other rare textiles, creating an intimate atmosphere with a modern edge. Ceilings in the lobby are hand-carved wood, and a central rotunda is surrounded by an intricately patterned Moroccan design. ... more less
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