We chose Delano Marrakech to celebrate Valentine's Day in Morocco.
Rate experience? - AMAZING x 6*!!
When we arrived - we were greeted by the Guest Relations/Concierge to walk us through check-in and furnish us with details concerning our stay.
We booked the Junior Suite and got upgraded to the executive one on arrival. (They knew were were celebrating Valentine's Day and sent us 2 bottles of champagne complimentary - once upon our arrival and the second on the evening of Valentine's Day which was a lovely touch)
Breakfast - Food is excellent and being vegetarian - the staff went out of their way to make me a vegetarian sandwich which was not a part of the daily buffet to cater to my dietary needs.
Japanese Restaurant - Namazake is on the roof top of the hotel - playing hip music while soaking in the Moroccan surrounding atmosphere. The food is excellent and the staff have a good knowledge of how to explain what goes in the food. (Again this bringing me back to my strict dietary restrictions)
Excellent place to chill and listen to great music .. The in-house DJ spinning reminded me of the Delano's in Miami.
Fantastic - 10 mins from Airport, 5 mins walk from all the good 5* hotels (Royal Mansour, La Mamounia), Old Medina etc. They even have a Louis Vuitton store attached to the hotel.
This hotel ROCKS not only because of the name Delano but because of the staff. They are simply amazing!
The Concierge - Mehdi and Guests Relations (Sarah and Murad) make staying in this property such an attractive place. A lot of hotel chains have staff that simply smile because of "professional courtesy" - These guys make an effort to find out what your needs are, whenever you want them. I can only say my Valentine's Day was made amazing because of the above mentioned people who really go above and beyond. They recommended wonderful activities such as taking a private car to Atlas Mountains, arranging Hot Air Balloon Ride etc. (Do trust their suggestions - we loved all the recommendations they had)
I believe the staff who go out of their way make a hotel property more desireable but it is the GM of the Delano Mr. Aziz is what makes this hotel such an amazing place. He is genuinely a people person and makes the effort to greet the guests in the evening when you see him make his rounds. I have stayed at many top notch resorts AND when the GM does rounds to mingle with customers and take care of their every want and need - nothing more can be said. It shows a genuine interest in ensuring customer satisfaction guaranteed at it's best.
Would I stay here again - MOST DEFINITELY.
- Official Description (provided by the hotel):
- Located in the heart of a vibrant and magical city, The Pearl Marrakech exudes the mystery and exoticism of another world. This is the ultimate escape, a cool haven of discovery and pleasure. Whether seeking an engaging nightlife scene, renowned fine dining or a day of spa relaxation, The Pearl Marrakech is a luxurious experience, evoking a sophisticated, chic ambiance with discreet and effortless service. Designed by the acclaimed Jacques Garcia, its opulent interior blends precious marbles with sumptuous velvet and other rare textiles, creating an intimate atmosphere with a modern edge. Ceilings in the lobby are hand-carved wood, and a central rotunda is surrounded by an intricately patterned Moroccan design. ... more less
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