Ok, so I had read pages and pages of horror stories on Marrakech and what could go wrong, of course tons of what was good as well, but when everyone is relying on you to plan everything you want to check and double check to make sure all is perfect. I found Jalil through TA and I am so thankful to TA for leading me to Jalil, he always went above and beyond 24/7, let me tell you a little about Jalil….
Jalil is always on time, always well dressed and groomed, polite, easy going, easy to talk to, will never take advantage of you, will always try to haggle the best deal for you, will do exactly what you want, always take you to the best places to eat and will always make sure you are safe and happy. Jalil never made me feel like he was trying to make a buck, or trying to extort additional money from us, in fact, he found us a less expensive place to experience a “Fantazia” dinner/show (“Arabianight”–review to follow) that was way more private and more exclusive than what I had originally planned. Didn’t let us spend money on road-side minerals, he took us where we could gather our own, didn’t let us purchase from sketchy merchants but steered us to more reputable establishments that were actually less expensive and told us what to look for. He made sure always that no matter where we were that we were always treated like V.I.P’s. I think had we asked him to help us home he would have gladly done it. Like anywhere else, there are those who are in the business of tourism that just want to provide a service and move on to the next money to be made. Jalil is not like that; he is all about forming lasting friendships and alliances, which is apparent by all the greetings that come his way as he walks or drives by. We were with Jalil for a week and at the end, even at 3:30 a.m. he was still helping us, he helped with our bags brought them into the airport and put us in line. It was like saying goodbye to a family member.
ok, so this sounds like a commercial for Jalil, so if I had a complaint, it would be that he needs a more powerful back seat air-conditioner in his van and don't use that guide you used to show us around Marrakech. Apparently, in order to guide through certain historical parts, you need a special licensed guide and Jalil uses someone for that but that person wasn't available that day so he used someone else...and yup, that is it.
If you for a second have any doubts about hiring Jalil, I’m here to tell you, you won’t go wrong. In fact, a few days after I got back home, I received an email from Jalil, (firstname.lastname@example.org) he wanted to thank us and let us know that he appreciated our business and then sent me a few recipes that I had wanted. He also let me know that if there was anything I had forgotten to purchase or would like for him to get for us to please just let him know……now that is customer service and now a great lifelong friend. Thanks Jalil for making our time in Marrakech so easy and so much fun....we will never forget you and hope to see you again one day. (E.,T.,F., & B.)
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