A friend and I booked a week here in February via Fleetway Travel, on a half board basis. When we arrived at the Riad (which no-one knew where it was - not even the transfer driver!!) we were made very welcome. When we enquired about dinner we were taken to a local (VERY expensive indeed) restaurant and had to make our own way back via the little backstreets in the medina! The next day we asked about the 'half-board basis' that we had booked and they thought it was very funny - ''we must make you dinner every night - we have never heard of this''!! We then had to phone the local agent to come and sort it out, during which time a local guide (relative of one of the staff) turned up to take us on a tour of the market. We hadn't asked for this and he refused to leave unless we paid him about £60!! Again, the local agent had to come and get him to leave.
For the remainder of the week, we were served dinner (of sorts).
We had booked a twin room - they didn't have one available so we had to share a bed!
The bathroom had no door and no hot water!
Mid-week they said they had a twin room available and would we like to move - we said no, we couldn't be bothered at that stage in the holiday. At 22.30 that night they came to our room and said we HAD to move as they needed our room for someone else!
I would not recommend this Riad to anyone.
The Riad also didn't have many of the features shown on their website.
- Official Description (provided by the hotel):
- In the heart of a quiet district of the old city of Marrakesh, Riad Zenith is a luxury guesthouse dedicated solely to satisfying the desires of its guests. Elegant and spacious, our 5 suites are an invitation to depart on a voyage of discovery through a contemporary Oriental universe. Table d'hote menu, plunge pool, Hammam, massages, roof terrace with uninterrupted views of the Atlas Mountains, patio, lounge-bar, room service... ... more less