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“fantastic rooms, shame about the service”

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Les Jardins de la Medina
Ranked #58 of 499 Hotels in Marrakech
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level 5 Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“fantastic rooms, shame about the service”
Reviewed July 24, 2007

Well, it was like walking into paradise after walking through the streets to get there. The hotel is conveniently located about 15-20 minutes walking from Jemma el Fna. But walking there and back can be quite stressful for some people as cars and bikes whiz pass on the narrow and bustling streets.

Once inside it feels very grand. We got offered a drink while we sat and filled in our hotel cards. We were shown to our room, which was very nice indeed. Nice comfortable, large bed. Beautiful tiles on the floor and walls. Windows overlooking the courtyard and swimming pool. Swimming pool was clean but not nearly enough chairs around the pool for the amount of people using it.

The staff seemed to be trying a bit too hard to please and were always in our face. It just seemed they were being forced to do something they didn't really want to do. I asked myself on various occasions "what happened to a service with a smile?" They didn't help create a relaxing atmosphere, which is what I would expect from a hotel at this price.

So overall a very pleasant experience but could have been better.

  • Liked — Lovely room
  • Disliked — Average service
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorenzo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
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English first
Nottingham
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 16, 2007

I've stayed in countless hotels; this was certainly the nicest! The service wasn't perfect, the facilities weren't the best of the best, but such things didn't matter. The place is beautifully decorated and absolutely charming. It's an oasis of sanity and serenity away from the madness that is the medina.

We were lucky: we had a free room upgrade, presumably due to them running out of space. Ours was a 'superior' room, with a small lounge area and a private balcony overlooking a part of the downstairs. The room was very tastefully decorated and the cleaners seemed to visit more than once a day. The bed was huge and very comfortable.

The staff were all very friendly and keen to help. They all spoke enough English for us to be able to converse with them when our rudimentary French reached its limits. If you have a basic grasp of French ('O' level) then you'll do fine in Marrakech, at least with shopping and eating.

The food in the hotel was superb. Proper vertical food. It was priced appropriately - a three course meal for two with a bottle of wine costing around £50. By contrast, a decent meal (tagine and juice) at a restaurant in the main square might cost £8 (for two people).

The restaurant/bar have a decent selection of foreign and Moroccan wines. The Moroccan wines are quite cheap by hotel standards - about £9 for the Sémillant, which was fruity and very drinkable. The foreign wines were at more usual prices.

Breakfast was pretty much like you'd find in any decent hotel. There was bread for toasting, pastries, scrambled egg, bacon(!), hot tomatoes, sausages, dried and fresh fruit, yoghurts, cheeses, those weird spongy pancakes, fruit juices, plus a woman with a frying pan who would make you an omelette or fried egg to order.

The pool area was relaxed and the pool itself was clean and warm enough at about 11am (bravery required to enter but fine once you're in). Unlike some hotels I've been to, you're allowed drinks by the pool. Drinks from the bar always seem to come with nuts and/or olives.

We'd love to go back to this hotel.

  • Liked — The hotel building and gardens
  • Disliked — There's a 20 minute walk to the main square
  • Stayed February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Rik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 6, 2007

This is a lovely hotel, but if you're in Marrakech a riad is probably a more interesting option. However, if a heated pool, spa, mini-bar, room service, restaurant etc is important, then this is good. We were happy overall but they kept getting our room service breakfast wrong, in spite of it being £15/person! Hence the lower rating...

  • Liked — Heated pool
  • Disliked — Location - I would prefer to stay inside the medina.
  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank SquirrelMinx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 8, 2006

We spent a fantastic 5 nights at Les Jardins de la Medina in early November. About a 15 minute walk from the square, Les Jardins has spacious rooms, helpful staff and great food. Each of the six people in our group enjoyed visits to the hotel's hammam and spa. We never wanted to leave!

  • Stayed October 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank DCHeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 5, 2006

after reading so many bad reviews of this riad, it was with great trepidation that we checked in. We found a hotel with great beauty and personality. The staff was always politle and helpful. Breakfast was substanial, and the one night that we ate dinner at the hotel was memorable not only for the incredible beauty of the courtyard setting, but the excellent quality of the food. The spa service was delightful and not too expensive. Everyone we met who was a guest the week we stayed seemed to be enjoying their stay just as much as we. This is a great place to stay. We recommend it highly

  • Liked — beautiful setting
  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank tovm'od
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estepona
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 28, 2006

For the price charged, this hotel fell well below expectation. Despite having pre-arranged early breakfast on the first morning of our stay, the night manager had no knowledge of this when we arrived at midnight. We were told that early breakfast was impossible. After we persisted, he reluctantly agreed to provide a basic breakfast at 6am. He wasn't joking - the breakfast was less than basic. When we requested coffee we were treated to a lecture about his function as a Duty Manager and not a Chef ! The bedrooms were ok but nothing special. The dinner menu was limited and extremely expensive. Minibar prices were outrageous. The Hotel was clean but lacked atmosphere. No water in the shower on the morning of departure. Our rating would be a poor 3 star with very bad customer service and a total rip-off. Give it a miss !!

  • Liked — not very busy
  • Disliked — customer service
  • Tips/Secrets — don't ecpect much from this hotel
  • Stayed August 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank riolacala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 21, 2006

After hot and hassled days in the Souk or wandering the Kasbah, the hotel was like an oasis to come back to. Tucked away in the Kasbah a little door on a dirt track road opens up to a beautiful complex with a fairly good sized pool and great suites.

The service was great, from the chocolate left on your pillow to the waiter who gets up and sings and dances with the band on Morrocan night.

Only down side is the food and drink is a bit expensive comparitvely- as you would expect of a hotel of this standard - and they only serve full on meals at lunch time, which you don't really want in the midday heat, leaving you to wait til 1530 before you can order a simple snack or sandwich.

Helpful?
5 Thank Londongirl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Les Jardins de la Medina

Property: Les Jardins de la Medina
Address: Derb Chtouka, 21 | Kasbah de Marrakech, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Marrakech
#31 Spa Hotel in Marrakech
#38 Romantic Hotel in Marrakech
#39 Business Hotel in Marrakech
#41 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Les Jardins de la Medina 5*
Number of rooms: 36
Official Description (provided by the hotel):
Charming hotel and tasteful restaurant, Les jardins de la Medina benefits from the luxuriance of an exceptional 3000 m² garden in the heart Kasbah of Marrakesh, not far from souks and from historic monuments such as Djemaa Lefna ... In this historic house, the WiFi is free in the rooms as well as in the overall hotel; the breakfast and the smile of the staff are included too! ... more   less 
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Also Known As:
Les Jardins De La Medina Hotel Marrakech
Jardins De La Medina

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