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“Hit & Miss”

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Les Jardins de La Koutoubia
Ranked #61 of 500 Hotels in Marrakech
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hit & Miss”
Reviewed November 22, 2013

Hit:
- Massage was great
- Spa facilities, pools
- breakfast is sensational !!
- nice pool table
- plenty of chill-out seating
- beautiful hotel, very authentic
- Super close to the Medina/Souk

Miss:
- Concierge desk is poor
- Porter expected a tip for taking bags up, and gave us a very awkward look when we didn't tip (we didn't have any cash). Very uncomfortable and unnecessary
- Showers are terrible

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rishil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (142)
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English first
Vancouver, Canada
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 13, 2013

We stayed here one night as the grand finale to a biking trip. Our room and the surroundings were lovely. However it was overpriced and the front desk staff tended to be sullen. It was the first time in our 10 days in Morocco we had seen that type of attitude. My husband was quite ill while we were there, so I went in search of some bottled water for him. No one showed the least concern, but did manage to charge a very steep amount for the water. All that said, the buffet breakfast is lavish and delicious. We had originally planned to stay n extra 2 days, but the price pet night was over US$350 per night. Marrakesh offers many other options for lovely accommodation, without this price or attitude.

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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobandTina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 9, 2013 via mobile

The hotel has a really excellent location in the heart of the medina. But that's unfortunately about all there is that is positive. During our stay, we found a lot of negative points: the elevator didn't work for 3 days (and the management didn't even care to post an out of order message), our room was not cleaned well (we spare you the details), the breakfast is not as good as you await from this kind of hotel and half of the time the tables we not cleaned properly and the napkins for meals were untidy. So the hotel is in our opinion overrated, and not worth the high price we paid.

Stayed November 2013, traveled as a couple
Helpful?
Thank Pierre T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herts
Level 6 Contributor
114 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed November 4, 2013

I must start by stating my confusion regarding some of the recent reviews, we found the staff and service to be one of the great selling points of this hotel.Having previously stayed at La Mamounia where the staff were incredibly distant,we found the friendliness and helpful attitude of the staff a lovely touch,we were made to feel very welcome ,nothing was too much trouble.The hotel itself was in a very central location,great for popping back to drop off souk purchases and a safe walk down the street at night after eating in the square,a must do.Having visited before, we knew what to expect from Marrakech .We did not eat lunch or dinner at the hotel so cannot rate, but thoroughly enjoyed the range available at breakfast,omelettes are lovely,toast machine a bit of a chore though! All in all we loved our stay,not quite perfect ,but would definitely return.

  • Stayed October 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
milano
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 1, 2013

I simply had lunch in the Patio Restaurant and the quality of the service and of the food was not of a five stars hotel restaurant. The staff was not supportive and the food was very "normal" (and for the price, very expensive!). The atmosphere is very nice, as well as the location. But it is not very clean (please look at the chairs' pillows in the Patio restaurant! It seems my 2 years daughter tee shirt after her lunch: dirty and a lot of spots!
Sorry, never again...

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank vialiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 3 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 31, 2013 via mobile

This hotel holds itself as a five star property and much of it is beautiful but the air conditioning should work in a hotel room that is so expensive. Not only did it not cool the room adequately but there was more hot air than performance in their attempt to fix it. They would not change our room either even though we met people who were checking out and were satisfied with their rooms. We checked out after one night and moved elsewhere for our other two nights in Marrakech. Other than that we had a great time in Marrakech.

Stayed October 2013, traveled as a couple
Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 28, 2013

The hotel has a great location just off the main square, with two lovely pools and all the usual trimmings
It's a pity they don't invest a bit more in staff training - we found them slow, disinterested and verging on discourteous at times.
Took the edge off what has the potential to be a great hotel

Stayed October 2013, traveled as a couple
Helpful?
Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Les Jardins de La Koutoubia

Property: Les Jardins de La Koutoubia
Address: 26 Rue de la Koutoubia, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#11 Business Hotel in Marrakech
#33 Spa Hotel in Marrakech
#44 Luxury Hotel in Marrakech
#84 Family Hotel in Marrakech
#112 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Les Jardins de La Koutoubia 5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Les Jardins De La Koutoubia Hotel Marrakech
Jardins Koutoubia Marrakech

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