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Les Jardins de La Koutoubia
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Reviews (1,772)
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All reviewspiano barmini suiterooftop poolthe main squarean oasisupgraded to a suitebeautiful hotelrose petalsmoroccan restaurantsuperb locationthe hustle and bustlethe ground floormain poolcall to prayercrepesluxury hoteljemaa el
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Reviewed October 18, 2013

Good location ideal to explore Marrakech situated in the old city, lovely rooms, good facilities, good restaurants. Friendly staff. 3 pools to choose from. Beautiful spa with good choice of treatments.

Room Tip: All rooms very goods junior suites very large
  • Stayed: October 2013, traveled as a couple
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Thank Clare720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

Having had such an excellent trip last year, we decided to revisit this hotel 12 months on.

Thankfully, very little has changed, and i still rate this hotel as one of the finest in Marrakesh, for location, service levels, qulaity and standard of rooms, and general all round appeal.

There have been a lot of neagative reviews on TA regarding this hotel, and to be fair everyone is entiltled to their own opinion, however i feel that some of the reviews are far from justifield.

The staff are extemely helpful and accomodating, having emailed the hotel prior to our visit, they were kind enough to arrange a taxi for us which was waiting at the airport as we arrived. Check in was simple and efficent, and an upgrade to poolside suite was most appreciated. The hotel is also spotlessly clean.

The room itself was stunning, very large comfortable bed, big lounge, 2 bathrooms and 2 sets of patio doors which opened up to the view of the pool. attention to deatil is wonderful, from the fresh fruit in the room, well stocked mini bar, selection of complimentary toiletries, right dowm to the rose petals laid out on the bed after the room has been cleaned

We used the roof top pool where we found the poolside bar staff to more than helpful, there is an excellent choice for lunch and the food it lovely, very weel cooked and presented, and not partucualrly expensive for a hotel of such quality. Sunbeds are plentiful and very comfy and the sunterrace is just a lovely quiet sun trap

Breakfast is great, plenty of choice and again well cooked, and dinning on the terrace by the pool is just a great way to start the day. There are also the hotel restraunts which have been revieed seperatly

In all, if you want a very relaxing quality hotel, just a short stroll from the medina, but set in its own completly tranquil setting this hotel is peerfect and highly recomended

Room Tip: poolside suites are excellent
  • Stayed: October 2013, traveled as a couple
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Thank JULIAN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

This hotel is in a great location , minutes from the central square and close to taxis to get anywhere else you want to go. The swimming pools are great, a cold one on the ground floor and a heated pool on the roof. We managed to get upgraded to a mini suite with a nice terrace which was great, however we were due to be in a standard Medina view double room. I asked to see this room as well and I have to say if we had not been upgraded I would have been very disappointed in the value for money as this hotel is on the expensive side and the standard rooms are very standard! Everything is very clean, the breakfast and restaurants were great and the staff very very helpful. I would definitely recommend but I would say go for the nicer rooms.

  • Stayed: October 2013, traveled as a couple
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Thank Josephine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

This fantastic hotel is in a perfect location close to the main square in the Medina -it provides a perfect sanctuary from the hustle and bustle of central Marrakech-you can relax in the quiet courtyard by the pool after a hard morning haggling in the souks.
It is incredibly 'soundproof' to the chaos outside both day and night so you can enjoy a quiet drink in the bar or on the terrace before heading out to enjoy a Moroccan dinner
The restaurants in the hotel are a good standard with a variety of cuisine - breakfast provides a wide range of fresh food to set you up for the day.

  • Stayed: September 2013, traveled as a couple
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1  Thank Bronwyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

I am hardly ever compelled to write a review about any hotel I stay in negative of positive, but the treatment we have received from one of the staff was one that was appalling and has motivated me to unfortunately write.

We arrived to stay our last day in Marrakech in the hotel to be greeted by a very unprofessional staff but specifically one in particular who is working in reception. The woman working at the reception desk was completely unprofessional in handling both our check in and check out. She was very rude indeed and had a very disrespectful attitude and tone. At check in her unfriendly mannerism took us by surprise and we thought she might be having a bad day. However, during checkout when asked did we take something from the mini bar, under the assumption that the water was complimentary we said no, as we were leaving she ask the porter to call us back into the hotel and across the hall yelled out that we did not pay and that we have lied. When I confronted her and asked her to speak in a politer manner she continued her unprofessional yelling and hand gestures that I have never seen a receptionist in a 5 star hotel behave! My partner had to also ask her to lower her voice and speak to the clients with some respect. I was about to tell her that we are not trying to save 20 dirhams on a water bottle when we have paid around 3000 dirhams for a room, but refrained from making this obvious comment.

It is unfortunate to have to experience this at a luxurious place like Les Jardin de Kotoubia we were very much looking forward to spending our last night in a nice place, which in our case was really dampened by this woman at reception.

  • Stayed: October 2013, traveled as a couple
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3  Thank Bubu0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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