First impression is not good - the hotel entrance is on a rather horrible narrow road, full of vehicles, motorbikes, donkey and cart (yes, really!). However as soon as you enter the hotel it opens out into a lovely setting around a stylish pool. Despite organising our pick-up from airport, the hotel said that since it was after 4pm, we had to pay the driver ourselves in local currency - which you can't get in the UK. Hotel therefore paid driver, and asked us to to re-imburse them in euros. What a faff! Why could they not simply charge our room account? Anyway, without asking, our mini-suite was upgraded to a lovely junior suite. Large marble bathroom, separate bedroom, with sitting room opening onto large balcony. Room needed a bit of maintenance, eg poor sealant round bath, sink not draining etc. Le Relais and Jardins de Bala restaurants are great. Fillet steak costs around £14, and nice local wine at £11 a bottle! Moroccan restaurant was not too great, and we were not the only diners to be less than impressed. Hotel reception could not give me change of a 100 note (ie about £8), and we had to wait for a porter to nip round to a shop. Shows that they still have a bit to go to be a 5 star European standard hotel. The Spa is very good, and a full one hour massage was about £50. Heated rooftop swimming pool is lovely, and was never that busy. Staff at the hotel were all friendly and helpful. You are very close to the mosque, and if you are a light sleeper, get ready for calls to prayer at various times of day and night. 5 minute walk to the main square, if you can be bothered - you will either love it or hate it. We thought it was quite awful.
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- Also Known As:
- Les Jardins De La Koutoubia Hotel Marrakech
- Jardins Koutoubia Marrakech