Hotel falls way short of a five star hotel, we were not advised by Kuoni (our travel agent) that work was being carried out during our stay. There were at times dust flying around, constant banging, drilling and workmen shouting. At one point we had no electricity in our room as it had been turned off (without warning) due to the fact that workmen were working on a lift. Staff at this hotel were very helpful if you gave them a tip! On checking our bill on the day of our departure, errors were found and had to wait until these were rectified. Our credit card was handed over only to be rejected, this threw us into panic as we have a substantial limit, we then had to pay cash. Upon checking with our credit card company on our return home, our credit card transaction was authorised in the UK but somehow the Morrocan system rejected it for some unknown reason. All in all we had a lovely break in the sun, we would return to this hotel as it is so convenient but ladies don't pack your five star hotel clothes as you will not need them. Stay away from the Relias de Paris restaurant at this hotel, staff need management direction, none to be found sadly here. Chef thinks that if he ladens his food with salt it will taste better. Steak was as tough as old boots. The Asian/Indian restaurant on the rooftop of the hotel was a welcome delight, all the staff and management were always pleasant, caring and attentive. I have to say that this resaurant is not run by the hotel and you can see the remarkable difference, a wonderful experience for lunch and dinner.
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- Also Known As:
- Les Jardins De La Koutoubia Hotel Marrakech
- Jardins Koutoubia Marrakech