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“5 star? Who are they kidding?” 2 of 5 stars
Review of Les Jardins de La Koutoubia

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Les Jardins de La Koutoubia
Ranked #75 of 505 Hotels in Marrakech
Certificate of Excellence
Albany, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“5 star? Who are they kidding?”
2 of 5 stars Reviewed January 26, 2013 via mobile

We have stayed in MANY hotels and inns around the world and in this time we have enjoyed and endured these places. And in this time we have rolled with the punches and we have NEVER complained. But this pretentious hotel is a joke! Endure it if you must.
Service is poor, standard rooms smell, level 3 pool bar staff ignore you, breakfast staff ignore you, reception staff tell you to come back and talk to someone else, air-conditioning fills the room with an acrid stench, the Indian restaurant is average at best, internet unavailable in our wing although offered, no water in the rooms, no kettle, poor reception on the TV, poor staff training... etc etc etc. Sure, language barriers exist and as thats our issue not theirs then thats NOT a problem.
5 star? What the hell?? They probably got a local brass merchant to whip up the stars for them. And boy, are we reminded of the 5 stars!!! Every directional sign has the 5 stars and there are MANY signs.
If you like getting what you dont want then this place is perfect ... for a 3 star hotel.

Helpful?
Thank Northrd1832
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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1,198 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
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English first
Washington, DC
Level Contributor
192 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
3 of 5 stars Reviewed January 20, 2013

This is a gorgeous hotel whose prime is clearly past. Though it has surely lost its former grandeur, the public spaces are still quite impressive and it retains plenty of advantages: its central and convenient location, right near the Jemaa el Fna; enormous rooms with their own bath "complexes"; a great hammam (though admittedly I have nothing to compare it to) with a beautiful heated underground pool (in addition to two outdoor pools); and a very extensive breakfast buffet (including made-to-order omelets as well as pork products). Everyone was nice, the grounds were lovely, and the staff at the front desk and restaurant spoke good English. On the down side, it's hard to imagine why they keep the ratty red rugs in the hallways, which make the place look like a flophouse. Simply replacing the rugs would do wonders! Similarly, the extra touch of using fresh flowers everywhere was ruined because they are using dead roses. The room had multiple sets of interior doors (one to the toilet room, another to the changing room), all of which had clunky pendant knockers that looked pretty but created a racket whenever you moved through them. In the winter, the concrete bathroom and toilet room were quite cold. You had to go through two sets of doors to wash your hands after using the toilet. It took quite a long time for check in (we had to wait about 30 minutes to get into our room), but by the same token (and probably for this reason) they were quite generous about late check-out. If you're coming to Marrakesh for a honeymoon or to hang out in your room, this is probably not the place for you. But if you're going to spend your time in the souks, this is a good value.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank DCDolcevita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 19, 2013

We stayed early January for a week in this beautiful hotel with a group of six. We all had beautiful very large rooms, very well appointed, quiet and with roses refreshed every day.
The hotel pool with a great view of the Koutoubia is a great asset to bask in the winter sun. The pool itself is a little shallow to properly swim and is rather overheated at 32°C. For those who like to have a proper swim there is the large pool on the ground floor, which unfortunately isn't heated, so only to be used by polar bears in wintertime.
Being situated around the corner from Place Djemna El Fna the hotel makes a great place to venture into the medina. After strolling around the hustke and bustle of the town, it is great to find this oasis your home.
Service was impeccable all over, including all four restaurants. The Parisian, pool restaurant and the Indian restaurant on the top floor are all excellent. The Moroccan restaurant comes out rather weak in comparison to the many good Moroccan restaurants in the neighbourhood.
We traveled with Jetair and our package included half pension. The breakfast was very sumptuous, while you could choose to either use your main meal a la carte at one of the four restaurants, either lunch or dinner.
A place to remember!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wandereruitantwerpen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porthcawl, United Kingdom
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed January 17, 2013

Been to N Africa before and love to be in the centre but that can be overwhelming. We didn't want to stay in the more soulless new area though and this hotel turned out to be perfect. It's a 5 minute walk from Jemaa El Fna and the sights and sounds of the city but once you go in it's an absolute haven. We were upgraded to a suite in the new part, which was huge, spotless and beautifully decorated Moroccan style- there was even an indoor fountain and rose petals were put everywhere. Sheets changed daily and service across the board was polite and very smiley. There are 3 restaurants- we were half board and it was a very good deal. Few issues for a vegetarian coeliac but I had a lot of omelettes and veggie tajines, Indian restaurant was particularly good too. We had great weather for Jan and the heated pool on 3rd floor was a blessing as was the Clarins Spa. We did a couple of trips with a guide via the hotel which were just us so pretty laid back- 2 long days, 1 into Atlas Mountains and 1 to Essouiria. They were good value and well worth the drives which were in very comfy 4 wheel drives. Loved the souks as ever and also the Marjorelle Gardens and a day of tombs, storks and palaces- got lost but no-one anything but helpful. I reckon there is far less hassle then 10 years ago and people are just trying to make a living. A lot of smiling and polite thank yous go a long way wherever you are in the world. Did but some great bargains from tin makers square too and fabulous week away at miserable time of year.

Room Tip: New area may be better?
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Billymyb0y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rabat, Morocco
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 6, 2013

This is the place to stay in Marrakech. The location is fantastic--just away from the main square and great food, shopping and sites. In addition, the property is totally private and absolutely gorgeous. The staff if fantastic--very helpful and friendly with kids and grown-ups alike. This is a good choice for families with the wonderful restaurants in house and 3 pools but it's not overrun with children and I'd definitely head there for a romantic stay as well.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Patricia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 21, 2012

the hotel was beautiful. its a real get away from the busy streets of marrakech. the staff are friendly and helpful. our room was the mini suite and had a view of the patio- definitle would recommend this hotel to anyone

the hotel has three restaurants- indian on the terrace, morrocan and french on the ground floor. we went to all of them and found the food lovely. in fact there was some entertainment when we went for dinner at the morrocan restaurant- with a pair of men playing what im guessing was native music (think guitar and drum) and a bellydancer also made an entrance- i would reccomend that the hotel make this a "bigger" thing. as we really enjoyed it.

we also visited the spa and had a pedicure done- the staff were really helpful and did a good job

overall a good solid five star hotel, worth the money

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sophia f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 1, 2012 via mobile

Tripadivsor said it was good, but that is understated.
Could not fault it, every thing was perfect.
Had 3 pools!!!!!
Wonderful spa, bar and staff.

We had Our room upgraded....wow!!
We had rose petals on the bed and in the bathroom every day.

Can highly recommend.
We booked this trip with expiadia and the price was amazing for a 5 star hotel.

Would recommend to anybody.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mikedelane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Les Jardins de La Koutoubia

Property: Les Jardins de La Koutoubia
Address: 26 Rue de la Koutoubia, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#11 Business Hotel in Marrakech
#40 Spa Hotel in Marrakech
#46 Luxury Hotel in Marrakech
#86 Family Hotel in Marrakech
#112 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Les Jardins de La Koutoubia 5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Les Jardins De La Koutoubia Hotel Marrakech
Jardins Koutoubia Marrakech

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