Have just returned from a 4 night stay at this hotel and have very mixed feelings about the place.
We had a mini suite (room 170) and it was lovely, having a seperate sitting room and further seating area on a balcony which overlooked a small pool ( didnt go in it as it was so dirty) a bathroom so big that you could have a party in it, 2 40inch flat screen tvs, complimentary fruit basket, water and toiletries
The down side is the sheer lack of service, we had to wait upon arrival almost 3 hours because our room hadnt been serviced, the breakfast lacks variety, bread always stale, coffee always cold.
Although the hotel has 4 restaurants their menus are bland, the staff on the reception area are constantly overcharging, we were overcharged on 2 occasions for room service and bar bills and on departure having settled our final bill the previous day they tried to charge us again and became very rude and intimidating with no offer of an apology
Although the hotel is a delight to look at especially at night when it turns into a fairy tale setting with all the lanterns it lacks atmosphere being very morose and sombre.
I certainly will not be returning to Marrakech (hated it) but if you put this hotel in another city not sure if I would book again
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Hotwire, TripOnline SA, Priceline, HotelTravel.com, Travelocity, Agoda and Odigeo so you can book your Les Jardins de La Koutoubia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Les Jardins De La Koutoubia Hotel Marrakech
- Jardins Koutoubia Marrakech