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“Wonderful stay with very friendly staff”
Review of Riad Malika

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Riad Malika
Ranked #107 of 502 Hotels in Marrakech
Certificate of Excellence
Reviewed October 13, 2012

My partner and I stayed here at the end of September 2012 for 4 nights. The staff were very friendly and helpful, nothing was too much trouble for them. We had a junior suite, the decoration was lovely and the room very comfortable and spacious, only negative was the air conditioning did not work, however the staff did try to fix this. Very good quality traditional Moroccan food. Approximately 15 minute walk to the souks. Overall a great stay with exceptional service, would highly recommend.

  • Stayed: September 2012, traveled as a couple
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Thank LadyEm25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 - 179 of 438 reviews

Reviewed October 12, 2012

The place at the edge of the old city is quite hidden, but a small oasis. One of the nicest places we have experienced. And - we have traveled a lot ;) Interior: art deco everywhere, it feels like traveling in a time machine back in time...

  • Stayed: October 2012, traveled as a couple
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Thank AlexanderP-erlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

Firstly, I want to point out that the review two below is absolutely ridiculous - this riad is amazing with exceptional service! We stayed in the royal suite which I would highly recommend paying the extra for. The room has the biggest bathtub ever, a piano and a huge octagon shaped dome on the ceiling which opens up to shed lots of light on a room with no other windows!

The riad and room are both decorated with wonderful Art Deco furnishings and there is a fantastic roof terrace for sunbathing. We also loved the two tortoises that wandered around the courtyard at breakfast. Speaking of the breakfasts, we loved the Moroccan pancakes and jams freshly prepared every morning. The only tiny issue was when we asked for breakfast tea, they only bought out earl grey - not a problem for me but my boyfriend doesn't like it (just bring your own!).

The staff were really helpful and organised a dinner and taxis at yacout on the first night (this is an expensive restaurant but worth going to for the experience) as well as helping us with how to get to and from the main square. While staying at the riad malika I would also recommend eating at le comptoir du pasha - a small restaurant just around the corner. The food is fabulous!

  • Stayed: September 2012
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Thank Rosie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malika1968, Propriétaire at Riad Malika, responded to this reviewResponded October 12, 2012

thank you for your objective opinion
for tea, it is a little boy who's fault you did not move the box with over 20 different teas
with apologies
best regards
jean luc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

We have spent 3 wonderful days in this little paradise of decoration in the heart of Marrakech. Riad Malika is the place to stay to enjoy the life of city and the tranquillity of a really nice place at the same time. The service and the food - just perfect ! I will come back.

  • Stayed: September 2012, traveled with friends
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Thank Amelie_LParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

I am very upset with the management at Riad Malika.

A friend was travelling with me on her first visit to Morocco, so, as we were starting our trip in Marrakech, I felt it was important that she experienced the wonder of riad life.
As it was the start of high season, tracking down one with good TA reviews & rooms available took some doing, especially as we were also looking for one which had a swimming pool. I was therefore really delighted when I happened upon Riad Malika, which not only had a room available, but was offering a really attractive room rate.

I should have realised, however, that if an offer looks too good to be true, it probably is.

Riad Malika is situated on the very edge of the Old Town,less than 3 minutes away from streets with car parking & within walking distance of Djemma al Fnaa. The 'derbs' which surround it are full of other commercially run riads, plus they are wide enough to take motor scooters & motorbikes. There is also a mosque, as well as some Royal Family owned buildings nearby. Marrakech's famous restaurant, 'La Mamounia' is less than 5 minutes walk away.

So far, so fine & dandy - but then we rang the bell. The man who answered could not have been less welcoming if he tried. He offered us mint tea in a very perfunctory manner, gave us some forms to fill in, then completely disappeared for 20 minutes.

Looking around us, it was clear that the piece of the riad in which we were sitting, was Art Deco, but that a significant proportion of the furnishings were classic 1960's 'designer' pieces.
These had all looked fine in website photos, but the reality was that it all looked disappointingly shabby and in some areas, such as the tiled floor, just plain dirty.

The man who had let us in (sic) finally reappeared with our tea, after which he took us to our room & indicated the small, but nicely kept, square swimming pool. He said nothing else about how things ran at the riad & there was a complete lack of any other printed information material.
Thankfully, our room had a very nice feel, being decorated in classic Moroccan style, with good proportions & a decent bathroom. Here all was acceptably clean.

Descending to the main area, after a freshen up, what a pleasant surprise: a completely different man was there & he was absolutely delightful.

Over the next 3 days, the following was apparent:

1: The quality of client service / riad experience was completely dependant on which staff were on duty. If the man we had the misfortune to meet first was on duty, everything was too much trouble. If it was his counterpart, Rachid, he would do his absolute best to satisfy any demand. Similarly with the cleaners; one was smiley & welcoming, the other could not have been more sour faced if she tried. A Moroccan friend who came to meet us, told us that, as a result of waiting for a few minutes & therefore unwittingly hearing staff conversations, there was an internecine war going on between the staff which, after our experience, was not a surprise to us.

2: Despite the riad claiming to have 10 staff, we only ever saw one at a time so that a single person was expected ALL AT THE SAME TIME to make & serve breakfast, answer the door, discuss requirements with existing clients, prepare bills, check out & check in all departures & arrivals. This in a place which apparently can cope with up to 22 guests.

3: There was every indication that Managers did exist - via warning notes about things in the room, apparently authored by them, together with some specific notes in the Visitors' Book - but we never saw any indication that they had been present during our 3 day stay, and we were in no doubt that they were badly needed to give some consistency to the operation.

Two examples illustrate the lack of consistency. One morning, I asked for my breakfast to be served on the Main Terrace. Mr Negativity delivered 2 breakfasts. When I explained that my friend was not yet ready, asking him to take her food away & keep it warm, he refused, saying very definitively & rudely that he had neither the facilities nor the time to do so!

On the other hand, we took a last minute decision to stay in one evening and, with nothing pre-ordered, asked Rachid if there was any way he could provide us with something: an omlette with accompaniments was smilingly rustled up in no time.

The staff problem was further exacerbated by the riad's layout. With no reception desk in the main courtyard, whoever was 'on duty' might either be found in the kitchen or in the cubby-hole of an office, shut away from view, or nowhere at all. In either event, it was impossible to see anyone from the public rooms & there was no hope of ordering anything if one was in the pool area.

4: Dependant on the situation of one's room, the riad could be exceptionally noisy. Our room had windows overlooking the derb, and was therefore plagued with the sound of motor scooters rushing up & down, people standing & chatting below our windows, and, worst of all by far, an ear splitting call to prayer by a mosque that felt like it was right on top of our room, especially at 4am.

5: The place is downright dangerous if there is any rain. After a downpour, the stairs going down in the main courtyard were horrifically slippery, with no rail to hang on to, together with woefully inadequate lighting. I am neither elderly nor disabled, but Rachid had to hold my arm, so that I could be certain of getting to the bottom in one piece.

6: Whilst the swimming pool itself was kept scrupulously clean, and had a fabulous jet of water, which could both pummel a bad back or push you across to the other side ( without swimming a stroke) the chairs around the pool were covered in bird muck - not exactly inviting or hygienic.

I could go on, but suffice it to say that my friend did not enjoy her 'riad experience', for which I could hardly blame her - but I do very much blame whoever is supposed to be in charge of Riad Malika for creating such a bad impression of what is normally one of the highlights of any visit to Marrakech.

Frankly, we are both absolutely astonished at the 'rave' reviews of this riad which, apart from mentioning the very helpful Rachid, could have been of a completely different place. As a frequent visitor to Morocco, I have certainly never stayed anywhere as bad as this before.

The final 'cherry' on top of this poorly presented cake , was when it came to payment. Despite the fact that I had read that credit & debit cards were accepted, the person on duty begged me to pay in cash. This is something I have experienced before in Marrakech & is usually an indication that the staff have been left in a situation where they do not have sufficient cash to pay for supplies ( all card payments going straight into a business bank account to which they have no access). This is a truly abysmal way to treat employees, who certainly cannot afford to subsidise owners' cash-flow even for a day.

Stayed: September 2012
5  Thank Flekkygirl5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malika1968, Propriétaire at Riad Malika, responded to this reviewResponded October 8, 2012

too many details and too much harrassment from someone who's just bought a "riad" next to ours.

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Reviewed September 30, 2012

Our stay at the Riad Malika was simply fabulous. The staff were wonderful - they couldn't do enough to help us. They were always there in the background if we needed any advice about where to eat, where to shop, etc. They even arranged for us to be escorted to and from the local restaurants so we wouldn't get lost. The riad was amazing - an absolute haven in the middle of the noisy, bustling city. Our room was very clean & colourfully furnished in typical Moroccan style with quirky details, heavily inlaid furniture, magnificent stained glass windows, a gorgeous bathroom and a balcony that looked down on to a courtyard and the riad's plunge pool - so welcoming after a day's shopping and sightseeing. The food at the riad was superb - and they serve alcohol, too!! We did eat out at the local restaurants when we first arrived but once we'd eaten at the Riad Malika we literally never ate anywhere else. It was just as good, if not better than any of the other restaurants that we'd been to, and fantastic value for money. We loved everything about our stay at the Riad Malika and we just can't wait to go back. Highly, highly recommended!!

Room Tip: All the rooms are wonderful!!
  • Stayed: August 2012, traveled with friends
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Thank judgejan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012

Probably the best riad right at the heart of Marrakech! Wonderful hosts! Very lovely setting, calm and relaxing right at the centre of busy Marrakech!!! Totally worth it!!!!!!!!!!!!!!!!!!!!!!!!! pool facilities and lovely turtles and a cute parrot!

  • Stayed: September 2012, traveled on business
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Thank the best o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Malika

Address: 29 Arset Aouzal | Quartier Dar el Bacha, Marrakech 40030, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#61 Spa Hotel in Marrakech
Price Range: $101 - $199 (Based on Average Rates for a Standard Room)
Number of rooms: 9
Official Description (provided by the hotel):
One of the first charmed hotel in Marrakech, located in a historic place of the Medina, a few steps from the famous Dar el Bacha, Riad Malika offers, in a subtle blend of "Art Deco" and traditional moroccan art, 10 luxurious rooms, patios, its swimming pool, hammam and its beautiful gardens shaded. ... more   less 
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Also Known As:
Riad Malika Hotel Marrakech

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