This is an expensive resort; it could be fantastic, but lets itself down in stupid ways.
- We stayed in a wonderful luxury tent (the one with the plunge pool in it) and loved it; the tent was kept spotless inside every day, including the plunge pool.
- We had a great meal in the attached Abyssin restaurant. Really good international food. Good service.
- The hammam was excellent and very rigorous (but note - a man does the major part of the massage - this might put people off)
- The grounds were very peaceful and generally well tended. Mostly grass and trees, but nice to stroll around.
- The entrance hall and day area was spectacular, as was the pool.
- The non-tent bedrooms (that we didn't stay in) are either directly around the pool, or on a slightly odd lower level. The top level ones looked interesting, but, because they are glass fronted and right next to the pool and dining areas, privacy and noise might be a problem. The lower level bedrooms got no sun.
- The general atmosphere of the place was good.
- We were leaving early and the staff made sure we got a good early breakfast (before the restaurant opened) and helped with our cases etc... without prompting.
- The bill was correct!
- Silly things weren't provided in the tent: no pen, no paper, no body lotion, no desk to write at, no information about the place.
- Basic simple maintenance wasn't done: semi-broken hair dryer - always an irritation, missing tap cover on the bath tap, toilet roll holder that fell to pieces
- Basic cleaning wasn't done properly - for instance, we went to look at the Abyssin restaurant during the afternoon, and spotted a number of cigarette butts lying around that hadn't been cleaned up - they were all gone by the time we ate there in the evening, but not the best first impression.
- The food in the main restaurant was variable: nice tagines (but not the best we had) but truly awful puddings. Odd things too: a cube of ice in a glass of wine?? When we asked for a G&T we were told we could only have wine at the main restaurant... why??
- There was a stunning helical staircase leading up to the roof - but nothing had been done with the terrace - it was just a dusty roof and a storage dump. A real waste.
- Service in the main restaurant was slow: food took a while to arrive, and plates and trays were left around for too long, both in the restaurant and by the loungers.
- Not enough towels around the loungers.
- Staff tended to lounge around chatting. They weren't in any way rude - they just didn't really engage with what they were doing.
- The boutique was closed for all of July, and no cover staff had been arranged. Somehow this just made the place look a bit forlorn.
- No-one really seemed to be in charge of anything.
It's a shame; the raw ingredients are all there for a perfect stay, and I have to stress that none of my negative points ruined the holiday in any way, and you might think some of them are a bit picky. But this is an expensive resort, and the website promises the earth. The management and staff need to deliver on their promises. They don't care nearly enough.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Travelocity, Orbitz, Prestigia, Booking.com, TripOnline SA and Hotwire so you can book your Le Palais Rhoul & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Le Palais Rhoul Hotel Marrakech
- Le Palais Rhoul And Spa
- Le Palais Rhoul Marrakech
- Palais Rhoul