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“Going downhill”

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Hotel Marrakech le Tichka
Ranked #450 of 501 Hotels in Marrakech
Reviewed December 29, 2012

I stayed in the Tichka in December 2011 and again this year, December 2012, and things have sadly gone downhill. The room was much cleaner a year ago, and the staff were a lot more friendly then too. Breakfast that is supposed to be served from 7am was still not fully in place nearly an hour later.

And then things got a whole lot worse, with a complete power failure. Bad enough, but also handled very badly by the staff who were sullen and unhelpful. It was several hours before guests were issued with small candles to light their rooms and, if lucky, a saucer to stand them in. A back-up generator was used to light the restaurant and bar, but the following morning it became apparent that it was not being used to heat water, so if you wanted a shower you had to be very brave indeed. After 24 hours the power was still not on, so the tour operator moved us all to alternative accommodation. As far as I could tell, the power was still out at the Tichka when I left Marrakech.

It's sad to see how much this hotel has deteriorated in a year. I'm assuming that 2/3+ days of power outage is not a regular feature, and based my rating on pre-power cut conditions.

  • Stayed: December 2012, traveled solo
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3  Thank Hilary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 - 162 of 703 reviews

Reviewed December 17, 2012

We have recently ( December 2012) stayed in Tichka Hotel for 7 nights with half board. Hotel has interesting design and pretty garden with pool. Room had heating so we were warm during cold evenings and enjoyed our stay. Staff was friendly and helpful. On the other hand our bathroom wasn't really clean ( titles looked like they haven't seen cleaner for a long time.) Bedding smelled from bleach and still had stains on. Carpet in hallway had washed out patches and wasn't hovered regularly. I was worried about that as the reviews were not too great but can say it was good bargain but definitely more of a 3 star hotel than advertised 4.
Foodwise - breakfast had nice selection and dinners were good too. Nothing for vegetarians but that's quite difficult in whole Marrakech.
Please be aware the drinks are always added on top. We had a bit of surprise bill at the end.
Also do not take any excursion organized by the hotel. It's overpriced and you better off hiring a grand taxi, which will probably take you there for half price.
Please do avoid the Chez Ali ( Fantasia show). Horrible food and felt so lifeless,rushed and over priced. Was sick from the food all next day, do not recommend to anyone.
Hammam/massage in hotel were good and very relaxing.
In terms of distance from Medina it is about half an hour walking along main road or you can take small taxi.

Room Tip: Aim at garden room, you will have a fab view of the pool.
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  • Stayed: December 2012, traveled as a couple
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Thank mona428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2012

Stopped here for 4 days in November and found the bedroom and bathroom very clean and orderly.

The bed was perhaps too soft for my liking but that is just my choice. Breakfast choice was varied and plentiful. The whole hotel had the impression of being very clean. Had dinner in the hotel twice and again no complaints.

In all a very pleasant 4 day stay.

  • Stayed: November 2012, traveled with friends
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1  Thank Rup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2012 via mobile

Tichka is an amazing hotel. The rooms are clean & modern, the bed is comfortable & you get an amazing pool view.
For breakfast you get an amazing buffet & the crepes are a must! Staff are really friendly & helpful- regularly saved us money on taxis...
The location is not the best as it is some distance from the centre, square & markets-a taxi ride there (20-25Dh if you can haggle, otherwise double or triple).
Would definately go again.

  • Stayed: November 2012
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2  Thank RegularTravelEden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2012

A delightful hotel, well managed with excellent staff and fabulous food. Gardens and pool are beautiful and well maintained. We passed 12 days in October and will definitely return.
Reception and bar staff are fabulous and nothing was too much trouble. Hotel director was seen around the hotel making sure that everything was going well.
Nice Moroccan atmosphere in a truly pleasant hotel.

Room Tip: ask for a room with a view of the swimming pool
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  • Stayed: October 2012, traveled with friends
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2  Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2012

First impression of hotel was pretty good - beautiful design, with extensive tiling in foyer and view out onto what I think sells the hotel to most - the pool. I went with a friend and we had a twin room, decent size but a few niggles. There were no chairs & table on our balcony - a request resulted in 2 small chairs appearing, no table though. A lightbulb wasn't replaced despite 2 requests & someone coming to see the light in question. Aircon was very weak & bathroom door dirty with splatters. A lot of the staff just seem vacant and only some speak English which adds to the communication challenge. One lady at reception was helpful, the others are slow to respond and it's extremely hit & miss as to whether they deliver on what has been asked.
We had half board - breakfast was disappointing for a country that has lots of fresh fruit in season - serving just fresh melon & sliced oranges - the organges were lacking in taste. Small selection of pastries, 1 meat (artificial in colour), 1 cheese, bit of salad, olives & figs. Dinner was somewhat bland - poor choice on mains - usually just 2 dishes. The salads would have been vastly improved with some sauces, even some oil & vinegar. So, whilst you might find food that you could eat, it's a pretty joyless experience. As has been said by others, dishes take ages to get replaced e.g. fruits at breakfast. Several days the coffee machine was not working, 1 day it simply hadn't been plugged in & turned on, another day it wasn't working, but no sign had been put up. Flasks with water, milk etc unlabelled so it's just unnecesarily hard work finding what you need for a hot breakfast drink. I think the only reason the hotel has a 4* rating is becuase it used to belong to a 4* chain. There's no way the food standard, service or standard of the place deserves this. Breakfast chairs are very tatty, both the fabric & e.g. wobbly legs. I would advise against drinking the hotel cocktails as I was very ill & I can only put it down to a dodgy tasting moquito - very syrupy & nothing like a moquito. To get a taxi into town, just walk the 100 yards to the main road & get a small yellow taxi - they ask for 30 to 50 Dirhams, but tell them you usually pay 15 or 20, be prepared to let a couple turn you down & after several attempts they'll agree. Coming back from town in the evening you should negotiate down to 25 dirhams. They try to charge an extra 10 dirhams in the evening.

  • Stayed: October 2012, traveled with friends
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3  Thank trip11light
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

My friends and I went to Marrakech for a short breat, Thursday to Sunday. After a very warm welcome, we were shown to our rooms, 2 next door to each other on the third floor. The rooms were basic but very clean and having read the reviews before departure we were delighted with what we found. Mohammed the porter is brilliant, nothing is too much trouble. We were looked after from arrival to departure. The service in the restaurant/buffet area was passable but we only had breakfast (help yourself) so this was not a problem. There are lots of restaurants nearby and in the main town so I would not bother with half board.
We had the most amazing break, keep lots of small change for tips. If you can find a taxi man to take you to the Atlas Mountains for the day approx 600D it is well worth it. We bartered our man from 600 down to 500D (divide by 13 for the pound) and were out from 930am -630pm with visits to the Jewish Quarter, the spice souks, a traditional Moroccan market, an Argon Oil cooperative in the mountains and finally a walk by a separate guide to the waterfall in the Atlas mountains with a lunch by the river on route. For around £40 this was excellent value for money. Remember this is Morocco; go with an open mind and you won't be disappointed. Take a bag that can be worn across your body so that your valuables are safe because there are pickpockets in the main market.

Room Tip: Make sure you have plenty of change for tips. Go with an empty case to bring things back, there is...
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  • Stayed: October 2012, traveled with friends
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3  Thank LemonyGirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Marrakech le Tichka

Address: Avenue Abdelkrim Khettabi | Quartier Semlalia, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#200 Spa Hotel in Marrakech
#225 Luxury Hotel in Marrakech
Price Range: $39 - $70 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marrakech le Tichka 4*
Number of rooms: 138
Official Description (provided by the hotel):
Charm and ambience, comfort and convenience, the Hotel Tichka Marrakesh displays a revolutionary design. Nestled in shadypalms in a quiet district North of Gueliz, this hotel is only ten minutes from the historic Marrakesh medina and just fifteen minutes from Marrakesh's best golf courses. ... more   less 
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Also Known As:
Tichka Salam Marrakech
Tichka Salam Hotel Marrakech

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