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“Near Perfect”
Review of Amanjena

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Amanjena
Ranked #152 of 500 Hotels in Marrakech
Certificate of Excellence
Reviewed June 5, 2011

The hotel is beautiful, the grounds stunning, and the service overall causually excellent, exactly what you expect from the Aman brand. The room was minimal Morrocan chic and was comfortable though I think Aman beds worldwide are a bit on the hard side. It was a nice retreat from tours in the Atlas Mountains and Souks. The food was excellent and room service was prompt and friendly. We celebrated a wedding anniversary at the Amanjena in the olive grove tent and it was top notch wonderful and made our celebration special. The service and kindness of everyone was above and beyond and even seemed sincere.

We had one small glitch at checkout with the bill and it was a confusing process but was resolved. They did not have the billing information in front of the therefore resulting in a back and forth game that took far to long, resulting in the overall very good rating versus excellent. I would, however, not prevent this from visiting again as overall we very much enjoyed our stay. Also we cobined this trip with a visit to Essouira returning to Marrakech to a in the wall city hotel which I think made our trip to Marrakech complete.

  • Stayed: May 2011
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1  Thank VoxVolpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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109 - 115 of 223 reviews

Reviewed May 31, 2011

I've just returned from a 3 day party trip to Marrakech to celebrate my 50th birthday,
travelling with my wife and 22 other guests. We were based at the Ryad Zouina, but held the main party at the Amanjena. Myself, wife and daughter have stayed 3 times before at the Amanjena and know that it's a wonderful hotel whch is why we chose it for my party. Of course ensuring my guests had a memorable time was very important to me.
To say that the staff at the Amanjena excelled is a massive understatement. Of course we had expectations, but they were exceeded by about 200%! It was the most amazing night.
Drinks first by the large pool and then dinner in the berba tent. Ok, that sounds a fairly so-so experience - you had to be there! - but the lighting, candles, bonfires, music, service, table decorations, wine, food, entertainment was simply incredible. If you're thinking of where to host a special occasion - take a look at the Amanjena - you won't be dissapointed. Thank you to Livio and Joy and their team. You're stars!
Shaun & Julie Power

  • Stayed: May 2011
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2  Thank ShaunP_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2011

Stayed at Amanjena for the second time. We love staying out at the Palmeraie for various reasons, the obvious one being that it is much quieter than staying in Marrakech itself. The rooms are spacious and very private. Each room is built as a separate pavilion with its own gazebo. I won't go too much into the room description as its internet portal does do the rooms justice. The pool area is very relaxed and staff are very helpful and responsive. We went horseback riding the other day in the desert. As it was a cloudy day with the odd raindrop our boots and chaps got very dusty and dirty. Upon our return those were taken from us and returned as clean as if they were new. Equally great and convenient is the car service the hotel offers; unless one goes on a longer tour the use of the chauffeured cars is free of charge. There is very little room for improvement in my opinion. One area might be the restaurants at the hotel, but that might also be down to our own laziness. Eating out when staying at the Palmeraie is a little of a hassle, hence, we prefer eating at the hotel. The Thai restaurant isn't that great and the food on the French/Moroccan restaurant can get a little boring as there is not that much choice on the menu; but then my complaint might also be due to the fact, that I do not really like Moroccan food.
One last thing, which is more in response to a previous post: We have taken the hotel's offer up to organise some tours; the horseback ride through the desert was a true highlight and truly magical; if you are an able rider, by all means do it; but - and this is a but written in capitals - we would never have anyone organising any trip for us with a guide going either into the Atlas mountains, a Berber village or the Medina. The possibility that one ends up at a carpet shop, or the guides aunt, cousin or other family member who is in possession goods that you do not want but they wish to sell to you, is just very very high. We had similar experiences not in Morocco and not at this hotel, and learnt the lesson.

  • Stayed: April 2011, traveled as a couple
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2  Thank FerkelSuzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2010

What a stay. These are the most fantastic three days of my entire life. Of course the luxury was out of this world, but the most important was the warmth and extremely good service we felt from everybody at Amanjena from the moment we landed at the airport until we waved goodbye three days later. If we ever get the chance again we will go to Amanjena.

  • Stayed: December 2010, traveled as a couple
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Thank Nils60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2010

Amanjena is a terrific choice in Marrakech. Some points that stand out:

- The hotel is an oasis from the ‘hustle’ of the Medina, and only a short car ride away. The property is beautiful and tasteful – with a large pool area, enjoyable outdoors/indoors drinks space and a gorgeous restaurant. The villas are beautiful, in particular the private patio area.
- The food is delicious. We saved the Aman restaurant for our last night, and it was better than all the other ‘recommended’ restaurants that we tried outside the hotel.
- The excursions are great. We took part in several well-planned excursions – our favorite was the helicopter ride to the Sahara, well planned and stunningly beautiful.

I like to note that we experienced both slightly questionable service and truly outstanding, above the ‘call of duty’ service at Amanjena. Due to the latter, I must say that overall, we were really pleased with our experience at Amanjena. Let me describe as follows:

The only caveat to our trip is that we constantly felt like we were being ‘had’ in Marrakech. We clearly didn’t negotiate cheaply enough for the items that we purchased in their souk (despite negotiating). If the shop says that they are going to deliver the items to your home, they actually may be just delivering them to your airport.

Even Amanjena’s excursion manager was not entirely straightforward, which left quite a bad taste with us. We opted for their most expensive option of chartering our own helicopter to the Sahara (I think it was Eur7,000 or so). While we were at the desert, the manager said that he wanted to ‘comp’ us by lending us the jeep to view a group of camels, something that we didn’t ask for but said, ‘ok, what the heck, sounds like a bonus.’ In reality, what he really did was ‘comp’ the other group by lending them our helicopter (significantly reducing their trip time, heightening their excursion experience and a bonus worth a quite a bit of money) … something that we wouldn’t mind if he asked us outright, except that we ended up having to endure a bumpy desert jeep ride, saw a couple of camels hanging out (we've been at safari's so this couldn't have blown us away) and waited for a long time for our helicopter to make this extra trip and come back to pick us up. We just wish he could have been ‘straight’ with us and not ‘spin’ the offer.

However, in a separate incident, the hotel management was very impressive. I mentioned above that our shipment arrived only at our airport and I simply refused to pay for this substantial, unexpected and undisclosed fee to deliver the items to our home. After much back & forth with the shop, I asked Amenjena to step in (well, they did arrange the guide who brought us to this shop) and they were able to help correspond with the shop on our behalf and gave us assurances that we would be compensated for the extra charges incurred in delivering the furniture to our home. They followed up closely until the reimbursement was completed. I must appreciate them for their attentive support well after we left the hotel.

  • Stayed: May 2010, traveled as a couple
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3  Thank tinaWH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2010

I had booked a four night stay for my wife and I in the first week of August @ Amanjena. Now this hotel is a little out of everyone's ball park when it comes to pricing but I placed some faith in the saying that "you get what you paid for" and decided to take the risk based on the positive reviews I had read and pictures I had seen........and it was well worth it.

Arrived at Marrakech Airport and was greeted by a bell boy and his driver in a luxurious ML Mercedes, complete with cold towels, water and a variety of snacks. A short drive later and we were at the resort where we were greeted by the manager himself and then shown our villa.

I had originally booked a Pavillion villa and was expecting an upgrade to the Pavillion Bassin room as this was part of the package I had booked through my operator. This would mean no private swimming pool in our villa and walking across the hotel to have a swim in their main pool. However, we were told at check-in we actually had been upgraded to a Pavillion Piscine villa which quite simply was out of this world - this extra feature in our villa really made our trip.

The bedroom and bathroom area itself is brilliant but the private patio and pool really did add that bit of class. On the package I booked which was full board, all meals were included and we could either dine at the restaurant or in our villa at no extra cost. Therefore, the majority of the meals we had were inside the villa, either inside the living area or outside on our private patio. All you have to do is call the butler to come and bring the food and then once again when you are finished. Effortless and there is no detail spared when eating in your villa.

My wife and I ventured out into town for half a day and had the hotel organise a private tour of the city with a reputable tour guide which was also extremely well done. Again a little pricey but we saw a lot of European tourists getting hassled and bothered by locals in the city whilst we were not. To be honest, it was quite hot and we were quite relieved to make it back to the hotel after our tour.

The one slight let down on the hotel is the massage/treatment room which I felt did not match the standard of the rest of the hotel. They were quite small but the quality of the treatments we had were nonetheless very good.

Amanjena truly is 7* luxury at its very best and it is no surprise that so many Hollywood stars, footballers and celebs have stayed here due to not only the service and luxury but also the privacy you receive........after all, there is no need to leave the villa at all and if you decide to venture out, you will hardly ever see another hotel guest!
The food, service and ambiance was top class and having been lucky to stay in some great hotels over the years, I doubt I will ever stay in another hotel that will be able to match Amanjena. Yes it is pricey but it was 100% worth it and we both look forward to revisiting Amanjena in a few years and other Aman resorts.

If you are thinking about booking it, do it..........you will not be disappointed!

Stayed: August 2010, traveled as a couple
2  Thank rajbabyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2010

Had the good fortune to visit Marrakesh and Amanjena in June. Loved every bit of Amanjena - the villa was perfect, lots of lovely touches and beautiful architecture. Spent our days by the pool with frequent visits to the pool restaurant for lovely fresh food. Sunset and evening on the lawn lounging with cocktails overlooking the central pool was like a dream come true! Take me back!!!!

Stayed: June 2010, traveled with friends
1  Thank meraoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amanjena

Address: Route de Ouarzazate, km 12 | Amelkis, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Marrakech
#85 Spa Hotel in Marrakech
#97 Romantic Hotel in Marrakech
#107 Luxury Hotel in Marrakech
Price Range: $686 - $1,415 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Amanjena 5*
Number of rooms: 39
Official Description (provided by the hotel):
Amanjena (peaceful paradise) is located just outside the ancient city of Marrakech. Set within an oasis of palms and olive trees, Moorish heritage is reflected throughout the pisé-walled resort, including the guest pavilions that radiate out from an ancient bassin, echoing the style of a sultan's palace. Amanjena offers a variety of guided excursions on foot, bicycle or private car into the medina, the souk and squares, palaces, gardens and craft shops of ancient Marrakech. ... more   less 
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Also Known As:
Amanjena Hotel Marrakech
Amanjena Resort Marrakech

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